Former IHOP CIO takes on same role at Casey's General Stores

June 2, 2020

Casey's General Stores Inc. has named Adrian Butler, former CIO at IHOP parent, Dine Brands Global, as the convenience store company's CIO, in a newly created…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

Meeting QSRs' urgent app-based COVID-19 training needs

by S.A. Whitehead — Food Editor, Net World Media Group

QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

Taco Bell will hire 30K for summer

May 21, 2020

Taco Bell said today that the chain and its franchisees and licensees will hire at least 30,000 team members this summer, with all new hires learning the ropes…

McDonald's workers in 20 cities to strike today

May 20, 2020

McDonald's Corp. is the target of a planned strike today by its workers in 20 U.S. cities calling attention to what workers allege is inadequate employee…

Dunkin' Brands names vice president, managing counsel

May 19, 2020

Dunkin' Brands, the parent company of Dunkin' and Baskin-Robbins, has promoted Ryan Schaffer to vice president and managing counsel. Schaffer will lead a team…

International organization's complaint says sexual harassment pervades McDonald's worldwide

The Organization for Economic Cooperation and Development has filed a complaint seeking McDonald's action on alleged sexual harassment at its locations…

Subway's take on getting back to dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.

NRA names former Sysco, PepsiCo leader as CEO

May 18, 2020

The National Restaurant Association has named former Sysco CEO and PepsiCo president, Tom Bene as its president and CEO, as well as CEO of the NRA's…

Latest dine-in data tells story of cautious customers, vanishing workers

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant sales data shows the return to dine-in will be a slow and cautious one for customers, according to data and insights provider, Black Box…

Improving Margins with Advanced Reporting

Data is a difference-maker if, of course, it’s used effectively.

CORE provides grants to restaurant employees

May 13, 2020

CORE, otherwise known as the non-profit Children of Restaurant Employees, that helps restaurant employees' families facing health crises and other issues, said…

Taco John's hires new CMO

May 1, 2020

Taco John's, a QSR with more than 400 locations in 22 states, has selected Barry Westrum to serve as chief marketing officer effective May 4, according to a…

KFC launches $500K Grocery Assistance Fund for employees

April 29, 2020

Kentucky Fried Chicken said today its franchisees and foundation have created a Grocery Assistance Fund that will provide in $500,000 worth of groceries to…

McDonald's owner/operator relays lessons learned from pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

The rigors of business in a pandemic-ridden world have given restaurateurs a run for their money. But there have also been invaluable lessons learned through…

Detroit Metro Popeyes Group thanks workers with $5 an hour pay bonus

April 27, 2020

A Detroit Popeyes franchise group is putting an extra $5 an hour into the pay of employees at the group's 20 locations of the QSR in the Motor City. The…

COVID-19 liability protection for restaurateurs + Edible Brands' new QSR

by S.A. Whitehead — Food Editor, Net World Media Group

Is your brand making the moves now to prevent COVID-19-related liability claims later? Today's podcast features two Messner Reeves LLP attorneys' expert…

McDonald's faces 2nd sexual harassment class action

April 14, 2020

Two women employed at a McDonald's corporate-owned location in Florida filed a federal sexual harassment lawsuit in Chicago this week against the quick-service…

Frontline QSR, pizza workers walk out over COVID-19 fears

April 9, 2020

Today in California, workers at 30 different QSRs will stage a walk-out in an effort to force management at those stores to provide more safety protection…