Sept 26 webinar focuses on what restaurateurs must know now about labor law compliance

September 12, 2019

From third-party delivery drivers to in-restaurant employees, the bucket of labor laws and other regulations that U.S. restaurant operators must know and…

McDonald's launches US employee harassment training in October

August 29, 2019

McDonalds' franchisees are launching a workplace training program that the organizations says is designed to "support a professional, safe and respectful…

Arby's turnaround chief named Papa John's CEO

by S.A. Whitehead — Food Editor, Net World Media Group

Papa John's said today that its CEO for the past 19 months, Steve Ritchie, is out and former Arby's President Rob Lynch is in.

Dunkin' names 3 regional VPs to key US regions

August 14, 2019

Dunkin' and Baskin-Robbins parent company, Dunkin' Brands Group, Inc. is adding three veteran QSR executives to oversee Dunkin' operations and development…

KFC, Taco Bell, Pizza Hut parent names new CEO

The triple-brand powerhouse, Yum Brands, will see a changing of the guard in 2020 after the company announced its current CEO Greg Creed will retire.

Roy Rogers pulls the 'Trigger' on QSR's new life

In this podcast, Roy Roger CEO Jim Plamondon tells host and QSRweb Editor Shelly Whitehead "People treat us differently" than most QSRs. In this one-on-one…

Carl's Jr, Hardee's parent names restaurant exec to top HR spot

August 6, 2019

Carl's Jr. and Hardee's parent, CKE Restaurant Holdings, Inc. has named former Starr Restaurants and TGI Friday's HR executive, Andrew Robinson, as its chief…

Toast acquires HR/payroll software provider

July 24, 2019

Toast Inc., a restaurant management platform, has acquired StratEx, a provider of HR and payroll software for restaurants, according to a press release.

Are QSR employees being trained to handle customer abuse? Our readers were split

July 19, 2019

Earlier this week — following a QSRweb story around the incidence, severity and effects abusive customers have on fast food employees — we asked readers…

McDonald's OKs dividend, expands youth career initiative

July 19, 2019

The world's biggest QSR, McDonald's, said it will pay out a quarterly cash dividend relative to its Q2 financial results. The company board declared a…

Why the restaurant industry doesn't support minimum wage hike

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The U.S. House of Representatives approved the bill to nearly double the minimum wage over six years, but it probably won't advance in the Republican-led…

The toll it takes when QSR customers 'lose it' on employees

by S.A. Whitehead — Food Editor, Net World Media Group

'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…

Biggest Chinese delivery provider launches national charity for riders'/drivers' children

July 17, 2019

The biggest foodservice delivery provider in the world's biggest restaurant delivery market of China is doing something pretty big for its so-called "delivery…

4 ways to quit all the QSR quitting

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

The latest numbers are also the highest numbers we've ever seen for restaurant worker turnover rates, and it's become one of the industry's most vexing…

The dawn of your 'friendly' restaurant robot?

June 27, 2019

Autonomous retail robotic application company, Quartile 3 Robotics, this week released a robot that it said is designed to solve QSR industry issues around…

NRA philanthropy's EVP to take president's role

June 24, 2019

The National Restaurant Association Educational Foundation, or NRAEF, promoted its executive vice president to president, effective July 1.  The NRA's…

In-N-Out, Raising Cane's, Chick-fil-A CEOs on GlassDoor's Employees' Choice Top 100 list

June 20, 2019

Three fast food CEOs made the list of Glassdoor's 2019 Employees' Choice Top 100 CEOs, including In-N-Out CEO Lynsi Snyder at the No. 3 spot, with a 99…

Live webinar: Boosting the employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

Wendy's sink-bathing employee prank costs worker his job

June 7, 2019

What appears to be a poorly judged employee prank at a Milton, Florida, Wendy's has cost an employee his job, and has caused negative publicity, despite the…

Casey's General Stores snags IHOP president

June 6, 2019

Casey's General Stores Inc. said IHOP President Darren Rebelez will assume the role of its president and CEO effective June 24. She'll also join Casey's board…