Commentary: Is your franchisee meeting delivering ROI?

Make a long-lasting connection with your key stakeholders.

Don’t gamble on your summer hiring success

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If a candidate isn't serious enough to take a short assessment, the odds are he or she won't turn out to be one of your top performers.

Poor employee feedback leads to poor customer service

If you establish a system, perhaps weekly, to keep track of your employees' feedback, it proves that you care.

Krispy Kreme UK creates new recruitment process

March 9, 2012

Krispy Kreme Doughnuts has announced details of a new UK recruitment operation that will involve a comprehensive selection and assessment process.

Dairy Queen adds 34 new markets in 2011

March 8, 2012

International Dairy Queen Inc., part of Berkshire Hathaway, opened 272 new DQ Grill & Chill, Dairy Queen, DQ Orange Julius and Orange Julius locations in…

Wendy's plans new ad campaign as part of brand rejuvenation

by Alicia Kelso — Editor, QSRWeb.com

New products this year will feature twists on natural-cut fries and classic spicy chicken club.

Kentucky Restaurant Association training members of food safety, allergens

March 1, 2012

The Kentucky Restaurant Association is offering its members a discounted 90-minute webinar this month, produced by Kitchens with Confidence, a national food…

PeopleMatter launches real-time scheduling tool

by Valerie Killifer — senior editor, NetWorld Alliance

New SCHEDULE module latest launch in PeopleMatter's Software-as-a-Service platform.

Milio's Sandwiches plans to quadruple footprint in five years

by Alicia Kelso — Editor, QSRWeb.com

Chain will focus on value menu system, operations and marketing.

Job descriptions — HR’s love letters

by Nate DaPore — President and CEO, PeopleMatter

It's Valentine's Day. I am sure that some of you celebrate, some of you don't and a few are the diehard anti-card-and-flowers type... But I'm going with the…

Checkers and Rally's JobApp solution yields positive results

February 14, 2012

Tampa, Fla.-based Checkers Drive-In Restaurants, which includes the Rally's restaurant system, is experiencing positive results nine months after implementing…

Food fight: Combat rising costs with smarter hourly hiring

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs.

Yum! Brands to continue bullish growth after posting 30% profit

by Alicia Kelso — Editor, QSRWeb.com

Louisville, Ky.-based Yum! Brands has found its sweet spot in China, posting 19 percent same-store sales growth in that country in 2011. The company reported…

Subway names new digital agency of record

February 7, 2012

MediaCom has been chosen to head up Subway Restaurants' domestic digital advertising duties, including search, mobile and display ads.

Five keys to creating great customer experience

by Alicia Kelso — Editor, QSRWeb.com

NAPICS speaker discusses how great service can make up for mediocre food.

NRA: Consumers want local sourcing and healthy menu choices

by Alicia Kelso — Editor, QSRWeb.com

The association's 2012 Restaurant Industry Forecast predicts modest sales and employment growth.

The Secret Decoder Ring and Loss Prevention

Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock…

As serious as a heart attack

by Betsy Craig — pres, menutrinfo.com

It's a good idea to designate a senior member of the waitstaff or a manager to be the point person when dealing with diners with allergy concerns.

AllergyEats warns consumers to be mindful of QSR menu changes

January 31, 2012

There have been numerous comprehensive menu changes in the quick-service segment recently, as chains jockey for position in an increasingly crowded…

Wendy's accelerates store reimaging, undergoes employee 'reboot'

by Alicia Kelso — Editor, QSRWeb.com

Company sees lift in dine-in sales at remodeled restaurants.