What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find. Maybe it’s…

McDonald's extends Olympic sponsorship through 2020

January 12, 2012

In a press conference held today in Innsbruck, Austria – site of the inaugural Winter Youth Olympic Games – McDonald's announced its renewed sponsorship with…

Screening your background screener

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Subway expects to add 25,000 jobs this year

January 11, 2012

The Subway restaurant chain, based in Connecticut, projects it will add 25,000 full- and part-time jobs by the end of 2012.

Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

Gloves! The controversy continues – Part 1

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

To glove, or not to glove, that is the question. It’s a debate that has raged in foodservice circles for years and centers on the question of whether hand…

3 trends hitting foodservice

by Nate DaPore — President and CEO, PeopleMatter

The next big thing to hit foodservice is gamification, especially in marketing.

Commentary: Keep the bathroom clean or risk losing customers

You may have the cleanest kitchen and best food in the city, but if the bathroom is dirty, customers won't think favorably of your operation.

A&W Restaurants transaction complete

December 26, 2011

A&W Restaurants Inc. has officially been acquired by A Great American Brand LLC, a partnership of domestic and international A&W Restaurant…

Subway names directors of operations and training

December 18, 2011

Subway Restaurants has named Joe Chaves as its new director of operations for the 35,500-plus chain, while Rebecca Audet has been named the brand's director of…

McDonald's hosts global singing competition for employees

December 15, 2011

McDonald's is hosting a global singing competition among its employees that will award the winner an opportunity to win $25,000, appear in a commercial for the…

McDonald's Arabia launches McDelivery call center for customer support

December 13, 2011

Smart Link Contact Centers, a member of Al Khaleej Training and Education Group, has announced the launch of McDonald's Arabia's new McDelivery Service call…

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Popeyes recognized for training and onboarding programs

December 12, 2011

Popeyes Louisiana Kitchen has won top recognition in Brandon Hall's Excellence in Learning and Talent Management awards.

Long John Silver's, A&W to stay in Kentucky

December 8, 2011

Long John Silver's and A&W Restaurants will keep their headquarters in Kentucky after being sold by parent company Yum! Brands -- based in Louisville, Ky.

Four Keys to Improving Speed of Service in a Restaurant

POS systems, training, site design and menu mix can all decrease line busting and drive profit.

Quiznos franchisee deploys video interview system

December 4, 2011

Some restaurant franchisees in the Washington, D.C., area have started using a new system that interviews job seekers using recorded videos through the JobOn…

Ohio incentivizes Wendy's to consolidate headquarters

December 1, 2011

The Wendy's Company announced that it will consolidate its World Headquarters in Dublin, Ohio, a suburb of Columbus. As a result, the company will close its…

Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.