Gimbal’s On-the-Way SDK Creates Curbside Efficiencies for Retailers and Restaurants

Gimbal announced the launch of its On-the-Way SDK, a real-time solution connecting mobile orders with in-store, curbside, and drive-thru pickup options. This…

Boosting QSR orders via AI-based personalization

It might be called "artificial" intelligence, but the connections AI enables with QSR customers are not just real, but real revenue-drivers.

No longer the alternative: The approaching future of local payments

While merchants will not be ditching card terminals anytime soon, they should take notice of the growing adoption of digital payments.

Restaurant Models for the Post-Pandemic World

Operating a “ghost kitchen” or “host kitchen” is gaining in popularity as a way to serve customers without the pressures of maintaining or adding a…

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White Castle's drive-thru AI: NOT 'Mr. Roboto'

by S.A. Whitehead — Food Editor, Net World Media Group

Can artificial intelligence really help a QSR extend a sense of hospitality in the drive-thru? White Castle leadership certainly thinks so, as evidenced by its…

Del Taco names former hotel exec to top marketing tech job

September 23, 2020

Del Taco has named Erin Levzow, former Marcus Hotel & Resorts marketing VP, as its vice president of marketing technology. The brand said in a news release…

SpotOn Transact secures $60M in funding

September 23, 2020

SpotOn Transact, Inc. a software and payments company, has secured $60 million in Series C funding. The round was led by DST Gobal, an investment firm, with…

ICX Association names Elevate Award winners

September 22, 2020

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.

Keeping Your Restaurant Nimble in a Crisis with Back-of-House Technology

Successfully navigating a restaurant through the unpredictable current of a global pandemic demands more than just obvious tactics.

Dunkin's big eGift card win: A lesson for sales-seeking QSRs

by Brett Narlinger — Senior Vice President, Global Commece, Blackhawk Network

QSRs need to get on the E-train, as in eGifts. Dunkin' recently launched a campaign around this kind of product with tremendous success that spilled over into…

Protective Enclosures Company offers restaurants discounts on menu board enclosures

September 11, 2020

Protective Enclosures Company has announced a 25% discount off indoor or outdoor digital signage enclosures for restaurants, according to a press release.

White Castle launches 1st systemwide loyalty program

September 10, 2020

White Castle has launched its first systemwide loyalty program — The Craver Nation. It provides discounts and special offers to customers based on their…

QSRs' techy future: It's all about ASMAC

by Amit Jain — Lead - PR & Communications, Manthan

Do you know what ASMAC means to your QSR?

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

White Castle testing Mastercard AI-powered drive-thru platform

September 1, 2020

White Castle has partnered with Mastercard to launch an artificial intelligence solution that promises to take physical touch out of the drive-thru lanes.

Taco Bell rides 'Go Mobile' model to serve 1B drive-thru customers

by S.A. Whitehead — Food Editor, Net World Media Group

If there are a couple of things we've learned over the past half-year, it's that drive-thru and digital restaurant ordering are here to stay. In this interview…

It takes more than a pandemic to freeze Kona Ice out of summer action

by S.A. Whitehead — Food Editor, Net World Media Group

Kona Ice has always leaned heavily on summer festivals for a large chunk of annual sales, but as the pandemic turned those events from actual to virtual, the…

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

Taco Bell going all in on drive-thru

August 20, 2020

Taco Bell is throwing the whole burrito in on the bet that American diners won't be dining in any time soon, which is why it's creating a new operations model…

The First Voice-Activated Analytics App For Enterprise Operators

Qu recently released the industry’s first voice-activated mobile reporting app, Notify™.