Why 'locally sourced,' 'organic' aren't just buzzwords

QSRs need to pay heed to the increasing movement of consumers toward all things healthy and natural, and they need to be authentic about it.

Company launches mobile feedback platform

May 16, 2016

Original Review, a customer insight solutions company, has launched its OR Customer Insight Platform, to help restaurants track real-time feedback and collect…

Wendy's adjusts outlook upward after strong first quarter

May 16, 2016

Wendy's reported that Q1 of this year rounded out the company's strongest two-year posting in the North America system comparable sales performance in more…

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

by S.A. Whitehead — Food Editor, Net World Media Group

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

Tim Hortons, Burger King report strong Q1 sales

May 2, 2016

Sales are up at Tim Hortons and Burger King, according to the chains' parent company, Restaurant Brands International, which recently reported Q1 financial…

Gone fishing: Why LSRs are angling for seafood

by Cherryh Cansler — Publisher, FastCasual.com

Consumers are more familiar with seafood, which means LSRs can now be creative when it comes to adding fish to the menu.

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…

Consumers name Dunkin' Donuts, Chick-Fil-A brands of the year

April 20, 2016

More than 97,000 U.S. consumers assessed more than 3,800 brands across nearly 500 categories.

Report: Restaurants suffer negative Q1 growth after lagging March sales

April 19, 2016

With a -0.7 percent same-store sales growth, March represented the second worst month since February of 2014. Only January 2016, was slightly weaker at -0.…

Report: Fast casual, Asian concepts driving industry growth

April 19, 2016

The fast casual segment increased 10.4 percent, and Asian concepts grew by 9.3 percent from 2014 to 2015.

It's time to break the pencil: What employees need to know about food safety

With multiple locations and an ever-changing labor force, how can restaurants be confident the food they sell is safe and that every employee is acting…

Global study: Millennials' mobile use reshaping hospitality industry

April 14, 2016

A new report from Oracle Hospitality — "Millennials and Hospitality: The Redefinition of Service" — highlights the ways in which hospitality operators need to…

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Restaurants gear up for summer hiring season

April 11, 2016

Ninety-one percent of hourly employers anticipate hiring the same or more workers this summer compared to last year.

Benefits of a technology billfold: Why the mobile wallet is here to stay

by Art Julian — CEO, Cbs inc

There will be more than 200 million mobile-wallet users across the U.S. by the end of 2016.

McDonald's kiosks arrive in almost half of European locations

April 1, 2016

McDonald's has finished rolling out self-ordering kiosks to 45 percent of its 7,900 locations in Europe, with a 90 percent rollout in France.

Carl's Jr. CEO's comments on automated restaurants cause controversy

April 1, 2016

Recently Carl Jr. CEO Andy Puzder said he saw fully automated restaurants as a solution to rising minimum wages. Several Twitter users voiced criticism on the…

The latest and greatest in mobile marketing

by Chris Allen

When the first mobile ad was launched in 1997, who would have guessed that nearly 20 years later, mobile ad spending would be forecasted to surpass desktop ad…

Global QSR market expected to surpass $141B in revenue by 2019

March 28, 2016

According to the latest market research report by Technavio, the global quick service restaurants market is expected to surpass $141 billion in revenue by 2019

Why are smaller chains leading the way on digital menu boards?

by Scott Sharon — CEO, START

Usually the smaller chains and new concepts follow what the major chains do, but that's not the case with digital menu boards. Why do large chains have more…