It's time to break the pencil: What employees need to know about food safety

With multiple locations and an ever-changing labor force, how can restaurants be confident the food they sell is safe and that every employee is acting…

Global study: Millennials' mobile use reshaping hospitality industry

April 14, 2016

A new report from Oracle Hospitality — "Millennials and Hospitality: The Redefinition of Service" — highlights the ways in which hospitality operators need to…

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Restaurants gear up for summer hiring season

April 11, 2016

Ninety-one percent of hourly employers anticipate hiring the same or more workers this summer compared to last year.

Benefits of a technology billfold: Why the mobile wallet is here to stay

by Art Julian — CEO, Cbs inc

There will be more than 200 million mobile-wallet users across the U.S. by the end of 2016.

McDonald's kiosks arrive in almost half of European locations

April 1, 2016

McDonald's has finished rolling out self-ordering kiosks to 45 percent of its 7,900 locations in Europe, with a 90 percent rollout in France.

Carl's Jr. CEO's comments on automated restaurants cause controversy

April 1, 2016

Recently Carl Jr. CEO Andy Puzder said he saw fully automated restaurants as a solution to rising minimum wages. Several Twitter users voiced criticism on the…

The latest and greatest in mobile marketing

by Chris Allen

When the first mobile ad was launched in 1997, who would have guessed that nearly 20 years later, mobile ad spending would be forecasted to surpass desktop ad…

Global QSR market expected to surpass $141B in revenue by 2019

March 28, 2016

According to the latest market research report by Technavio, the global quick service restaurants market is expected to surpass $141 billion in revenue by 2019

Why are smaller chains leading the way on digital menu boards?

by Scott Sharon — CEO, START

Usually the smaller chains and new concepts follow what the major chains do, but that's not the case with digital menu boards. Why do large chains have more…

The latest in menu labeling

by Betsy Craig — CEO and Founder, MenuTrinfo

Just when it looks like menu labeling is settled and ready to go into effect, there is a new bill, movement, sneeze or other change from one end of this…

How to improve restaurant employee productivity: Part 3

To control labor costs, you need to look at several different metrics individually and collectively to get the most accurate picture and to make effective…

New study reveals America's favorite restaurants

March 24, 2016

A new large-scale consumer study conducted by Market Force Information reveals America's favorite quick service restaurants chains in four popular food…

Cinnabon celebrates successful year in franchise sales

March 22, 2016

Cinnabon had a banner year in terms of sales and growth, as the brand celebrates 30+ years since its first bakery opening.

Strategic employee scheduling boosts consumer experience, bottom line

by Fast Casual

It may not sound as sexy as emerging technologies like mobile pay or cutting-edge digital signage, but workforce scheduling delivers just as much value.

Restaurant sales growth weak despite February improvement

March 14, 2016

Chain restaurants posted positive same-store sales growth of 0.4 percent in February after a slow January.

ADP report reveals franchise job growth in February

March 11, 2016

Franchise sector 2016 job growth in the U.S. was up by 18,500 in February, according to the latest ADP National Franchise Report.

Beverage trends: Are you ahead of your competition?

by Travis Wagoner — Editor, Networld Media Group

There's a larger world to explore than sodas and sweet and unsweet iced tea.

4 ways to control your food costs in 2016

by John Krebs — President, Axis Purchasing

Commodity prices have temporarily fallen and taken some pressure off food cost. Now is the time for strategic buyers to align with manufacturers, distributors…

Restaurant units decline in Chicago, New York; increase in Los Angeles, Dallas, Houston

February 29, 2016

The total U.S. restaurant count decreased slightly (-.6 percent) from a year ago to 629,488 units, according to a count of U.S. commercial restaurant locations…