How to use technology to turn customers into loyalists

by Alicia Kelso — Editor, QSRWeb.com

There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.

Restaurants shave 12% off new menu item calorie counts

October 8, 2014

The Johns Hopkins Bloomberg School of Public Health documented an average decline of about 60 calories in new menu items in 2013, compared to 2012.

When it comes to wage protests, do hourly job seekers really care?

by Jason Hamilton — VP of Marketing, Snagajob

Job seekers ages 45-54 years old had the strongest opinion of the impact of wage protests.

Heartland Payment Systems hosting CEO roundtable at Fast Casual Exec Summit

October 7, 2014

A quartet of C-suite executives from the fast casual segment will participate in a roundtable Oct. 14 in Denver as part of the annual Fast Casual Executive…

And, action: Culver's turns to Instagram videos to attract millennials

by Alicia Kelso — Editor, QSRWeb.com

Video marketing is becoming more popular because it takes a 'deeper dive' into the story brands want to tell.

Expert urges operators to plan 2015 purchasing now

October 6, 2014

A purchasing forecast should clearly define the components that drive commodity prices, including geopolitical events, weather, planted acres of farmland, crop…

Restaurants add 20,000+ jobs in September

October 6, 2014

The total number of new industry positions over the past year now stands at 289,600.

Consumers rank Burger King, Five Guys tops for burgers

October 3, 2014

McDonald's global same-store sales may have been struggling recently, but is French fries haven't lost their luster to American consumers. According to a new…

Service, menu variety drive late-night dining occasions

October 2, 2014

New research from Technomic examines the drivers of late-night dining occasions. While most dinners are prepared at home, 53 percent of consumers use…

Restaurant traffic, sales post solid gains in August

October 1, 2014

Driven by stronger same-store sales and customer traffic levels and a more optimistic outlook among restaurant operators, the National Restaurant Association's…

Starbucks, Dunkin' rank high for digital gifting experience

September 30, 2014

RSR Research today released results of its fourth benchmarking study on the digital gifting industry, "Digital Gift Cards: Rewriting the Gifting Rules in the…

Dunkin' CEO: Franchisees excited about Tim Hortons' merger 'distraction'

September 30, 2014

Dunkin' Brands' CEO Nigel Travis appeared on Bloomberg TV this week, offering his take on a number of industry trends. Highlights from the interview include:

Healthy beverage category on pace for 8.6% growth in Middle East

September 30, 2014

GrubHub data reveals gender differences in takeout ordering patterns

September 29, 2014

The findings of a recent analysis of a year's worth of GrubHub data reveals differences in what, when and where men and women order takeout.

Global foodservice trends driven by QSR segment performance

September 29, 2014

Higher check averages at restaurants around the world during Q2 helped to increase the overall consumer spending in every country except Spain and Italy…

Seasonal hiring outlook solid, according to survey

September 26, 2014

Eighty-nine percent of employers anticipate hiring the same number of seasonal workers as 2013, or perhaps more.

Report: Restaurant mobile websites slow to load digital orders

by Alicia Kelso — Editor, QSRWeb.com

If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle…

Experts share insights on millennial dining-out decisions

by Brenda Rick Smith — Editor, Networld Media Group

Shaped by user-centric devices and the Great Recession, value-conscious millennials are looking for great experiences that are friction-free.

Is grass-fed milk better for you than organic milk?

by Darrel Suderman — President, Food Technical Consulting

One industry insider claims grass-fed labels are bringing in customers, more than non-GMO labels.

Americans spending 40% more on dining out than in 2013

September 24, 2014

As we barrel toward the fourth quarter and the holiday season, a new report from American Express says that Americans feel more financially stable compared to…