Chick-fil-A, Sonic rank high in annual customer experience study

April 8, 2014

The 2014 Temkin Experience Ratings report was released this week, and includes three QSRs in the top 10.

Restaurant industry surpasses pre-recession employment peak

April 7, 2014

More than six years after the start of the Great Recession, the number of private sector jobs finally surpassed its pre-recession peak in March, according to…

Nikki Baird to give keynote on privacy at CONNECT summit

Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.

How the restaurant industry is contributing to the drop in children's obesity

by Alicia Kelso — Editor, QSRWeb.com

Restaurants should work with chefs and suppliers to ensure healthier meals, and even include kids in focus groups.

Hourly wages for summer 2014 foodservice jobs expected to be $10.43

April 3, 2014

Snagajob has announced results from its 2014 Summer Hiring Survey of 250 employers responsible for hiring hourly employees in the retail, hospitality and…

Survey: Grilled cheese sandwiches not just for kids

April 3, 2014

Research from a new study proves that grilled cheese sandwiches don't just belong in kids' meals. In celebration of National Grilled Cheese Month, Cheeseboy…

After 40 years of franchising, Subway remains fastest-growing concept

April 3, 2014

Entrepreneur's 35th annual Franchise 500 list once again featured numerous restaurant brands, with Subway coming in at No. 3, behind leader Anytime Fitness and…

Convenience stores hit record in-store sales in 2013

April 2, 2014

U.S. convenience stores reached record in-store sales in 2013, with sales climbing 2.4 percent to $204 billion. Combined with motor fuel sales of $491.…

A look at the 'customer driven' features behind Jersey Mike's mobile app

by Alicia Kelso — Editor, QSRWeb.com

Loyalty and online orders have grown steadily since the app's launch in the fall, and more features are expected soon.

Ranch dressing's popularity growing at restaurants

April 1, 2014

Ranch flavor is the top ready-to-use dressing flavor shipped to foodservice outlets, reports The NPD Group. According to a news release, Ranch holds double the…

How Chick-fil-A passed KFC with less than half of its footprint

March 31, 2014

A week ago, Technomic released its latest data highlighting 2013 restaurant sales. One of the top stories from this data was Chick-fil-A overtaking KFC as the…

Adoption rates for restaurant loyalty programs lower than other industries

March 31, 2014

Despite an increased focus on loyalty apps and loyalty programs by many big-name restaurant brands in recent months, plenty of opportunities remain in the…

Restaurant category media spend up 5.2 percent in 2013

March 31, 2014

Expenditures for the 10 largest advertising categories grew 1.8 percent in 2013 and reached $88,334.1 million, led by retail. According to a news release from…

February restaurant sales up despite challenging weather

March 31, 2014

Although challenging weather conditions in many parts of the country continued to impact customer traffic in February, the National Restaurant Association's…

Amidst tighter competition, c-store visits decline

March 27, 2014

Although a number of c-stores have enhanced their food offerings to compete with limited-service concepts, a tightened grip on consumer spending and a…

'Social responsibility' important factor for restaurant consumers

March 27, 2014

Consumers want to be more informed of the food they are eating and the way in which an operator or supplier is growing or preparing their food, according to…

'Mobile Evangelist of the Year' Jack Philbin will headline 2014 CONNECT Mobile Innovation Summit

The self-professed "mobile geek" co-founded Vibes before text messaging was even possible in the U.S.

Research firm predicts steady KFC China recovery

March 26, 2014

JL Warren Capital LLC, an independent equity research firm that focuses on the China market, says KFC China is steadily recovering from its sharp drop in sales…

Chick-fil-A surpasses KFC as top selling chicken chain

March 24, 2014

The 500 largest U.S. restaurant chains registered a 3.5-percent annual sales increase in 2013, a decline from 4.9 percent the prior year.

Chick-fil-A, Sonic receive high customer experience ratings

March 20, 2014

Chick-fil-A and Sonic Drive-In deliver the best customer experience in the QSR segment, according to the 2014 Temkin Experience Ratings. According to a news…