Features
Burger King, Popeyes, Tim Hortons launch drive-thru transformation, release Q3 sales results
Drive-thru transformation has begun at one of the world's largest restaurant companies, Restaurant Brands International, which also today released quarterly…
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'They might run somebody over': Humans sound-off on fast food robots
by S.A. Whitehead — Food Editor, Net World Media Group
A number of QSR brands have already started on their path to robotic futures and customers' themselves feel fast food robots are an inevitability. But…
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10 missteps to avoid in launching, expanding a fast casual brand
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Whether you are a seasoned restaurant operator or new to the industry, it’s always best to learn from other’s mistakes instead of making your own. Here are the…
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Burger King wants customers to 'bring it on back' for the planet
What's brown-and-white, reusable and makes the earth smile? ...Coming soon to a Burger King near you.
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Del Taco, Starbird, Coolgreens, Junzi Kitchen embracing mobile pay
by S.A. Whitehead — Food Editor, Net World Media Group
Mobile payment has been a lifesaver for so many restaurant brands over the last eight months, when keeping physical contact to a minimum has been the order of…
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UPshow shares 4 proven strategies for igniting profitability, growth
Join Bob Michelson, president and SVP, customer success at UPshow, as he discusses four proven strategies that participants can immediately deploy to boost…
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Ex-Smoothie King, Broken Egg execs lead Southern Classic Chicken's franchising effort
With a simple, value-based menu of much-loved homestyle fried chicken, Southern Classic Chicken is starting to franchise with two longtime restaurant leaders…
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HMS Host COO to restaurateurs: Stop trying to do it all
by S.A. Whitehead — Food Editor, Net World Media Group
HMS Host COO Joe Thornton relayed a case study around his experience transforming Jamba as a prime example of how restaurant leaders can be more effective by…
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Chipotle leader talks relevancy, experience, cultivating a better world
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the opening keynote at this week's Fast Casual Executive Summit, Scott Boatwright, Chipotle Mexican Grill's chief restaurant officer, shared insight on the…
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Friendly 'ghosts' breathe new life into Smokey Bones
by S.A. Whitehead — Food Editor, Net World Media Group
Tripling the size of your brand's units in the course of a year -- and a pandemic-stricken year at that -- is no easy feat. But casual brand, Smokey Bones, has…
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Frios: The meaning of mobilizing a brand
by S.A. Whitehead — Food Editor, Net World Media Group
The pandemic has made the notion of meeting customers where they are a business imperative. One Alabama-based former store- and cart-based brand exemplifies…
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Star-power, marketing boost McDonald's Q3 US sales
U.S. sales perked up substantially for the fast food giant in the third quarter, though international results still leave much to be desired.
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Burger-flipping, fry-dipping robot 'ROARs' into bigger QSR reality
by S.A. Whitehead — Food Editor, Net World Media Group
Flippy, the burger-flipping robot, has learned nearly two dozen new tricks in the kitchen. As a result, Flippy's maker is making the tech available…
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Study: KFC, Taco Bell, Hardees have fastest drive-thru times
While customers are flocking to drive-thrus for their pandemic-era restaurant fix, they're waiting for their orders 30 seconds longer than last year.
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QSR coffee foot traffic: In need of a double-espresso?
by S.A. Whitehead — Food Editor, Net World Media Group
In the realm of coffee-centered concepts, Dunkin' and Starbucks reign supreme, but traffic is down at both locations. And that is despite the recent…
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White Castle's drive-thru AI: NOT 'Mr. Roboto'
by S.A. Whitehead — Food Editor, Net World Media Group
Can artificial intelligence really help a QSR extend a sense of hospitality in the drive-thru? White Castle leadership certainly thinks so, as evidenced by its…
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New Jersey virtual restaurant takes supermarket sampling to new level
by S.A. Whitehead — Food Editor, Net World Media Group
The pandemic has produced some amazing restaurant innovations, including a partnership between a New Jersey virtual restaurant and a plant-based grocery…
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Suspended dining areas, triple drive-thru lanes move into Burger King next year
Burger King just landed a whopper of a store redesign that it said will begin being built next year.
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McDonald's 'categorically' denies lawsuit's discrimination claims
A suit filed Tuesday in federal court in Illinois alleged that McDonald's has systematically discriminated against Black franchisees for decades.
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