Features
5 ways mobile-based loyalty programs will grow your business
Mobile-based loyalty programs allow you to connect with your customers anytime through text messaging so you can send instant incentives, which can stimulate…
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Burger King launches biggest marketing, menu initiatives ever
by Alicia Kelso — Editor, QSRWeb.com
New website, menu boards, uniforms and packaging have also been introduced.
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Brands get nostalgic in updating to Facebook Timeline
by Alicia Kelso — Editor, QSRWeb.com
Chains need to take advantage of the new design or risk losing engagement.
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Cousins Subs undergoes a makeover for 40th anniversary
by Alicia Kelso — Editor, QSRWeb.com
New products, branding and menu boards are among recent initiatives.
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More restaurant chains aiming for green certification
by Alicia Kelso — Editor, QSRWeb.com
CEO of Green Restaurant Association talks about the spike in environmentally-friendly efforts throughout the past few years.
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Krispy Kreme plans to accelerate coffee program
by Alicia Kelso — Editor, QSRWeb.com
Company's shares jump 4 percent after big Q4 profit reported.
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McDonald's CEO Jim Skinner to retire; COO Don Thompson to succeed
by Alicia Kelso — Editor, QSRWeb.com
Skinner was an architect of chain’s Plan to Win strategy, which included reimaged restaurants and a broader menu.
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TCBY dives into retail with pre-packaged frozen yogurt launch
by Alicia Kelso — Editor, QSRWeb.com
Agreement deal includes 3,000 Wal-Mart locations.
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Commentary: Is your franchisee meeting delivering ROI?
Make a long-lasting connection with your key stakeholders.
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Wendy's vs. Burger King: A shift in perception
by Alicia Kelso — Editor, QSRWeb.com
The burger wars have shifted in Wendy's favor in part because of favorable consumer perception.
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Seattle's Best Coffee launches new drive-thru concept
by Alicia Kelso — Editor, QSRWeb.com
The brand is also offering fresh-baked muffins, cookies, multigrain bars, breakfast sandwiches and snack items.
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Spring deals, LTOs in full swing
by Alicia Kelso — Editor, QSRWeb.com
QSRs take advantage of St. Patrick's Day, Easter themes for new menu introductions.
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Burger King beginning to see turnaround effects
by Alicia Kelso — Editor, QSRWeb.com
December was a strong month for the chain, buoyed by the launch of soft serve ice cream, new french fries and the BK Crown Program geared toward kids.
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Poor employee feedback leads to poor customer service
If you establish a system, perhaps weekly, to keep track of your employees' feedback, it proves that you care.
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McDonald's franchisee's deployment puts nutritional kiosks in spotlight
by Alicia Kelso — Editor, QSRWeb.com
Impending menu labeling laws cause some operators to consider in-store technology.
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The benefits of in-store digital menu boards
At the Digital Signage Expo in Las Vegas, quick service restaurant operators and digital signage proponents held a panel discussion about the deployment…
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Popeyes to accelerate unit reimaging
by Alicia Kelso — Editor, QSRWeb.com
Company adds leadership development to strategic plan.
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Turning social media mentions into best-in-class business insight
Operators must understand the difference between marketing and operational insights from online feedback before they can use that information to their…
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Subway TV & Radio digital signage program expanding systemwide
by Alicia Kelso — Editor, QSRWeb.com
The programming highlights core menu items, in-store promotions and music for customers in the queue.
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Popeyes' Undercover Boss episode leads to employee relief fund
by Alicia Kelso — Editor, QSRWeb.com
Popeyes' Louisiana Kitchen's chief talent officer Lynne Zappone went undercover to learn about what restaurant employees need to make them - and the company …
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