Social media success is about the wizard, not the wand

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Why aren't businesses doing more with location-based services like Foursquare? The problem lies with the wizard, not the wand.

The social technology behind empowering your fans

Loyalty and reward software platforms offer varying functionality.

Sneak peek at Klout shows transparency

Klout is about to become less of a mystery to everyone. Or at least, how the service determines your influence will. A new release of the influence measurement…

11 shocking new social media statistics in America

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Recent findings from social media behavioral researchers show some shocking changes in how Americans use and consume social media.

What works for Subway's top media agency

by Alicia Kelso — Editor, QSRWeb.com

Summit Group Communications has stuck to Subway's health, indulgence and value messaging pillars.

Popeyes sales growth outpacing QSR category by 3 percent

by Alicia Kelso — Editor, QSRWeb.com

Company expects approximately one-third of its domestic system to be reimaged by the end of the year.

Dunkin' Donuts unveils mobile app for payment and gifting

by Alicia Kelso — Editor, QSRWeb.com

Platform includes nutritional information, social media connector and restaurant locator.

QSRs upgrading to keep pace with fast casual growth

by Alicia Kelso — Editor, QSRWeb.com

Segment lines blurring as QSRs remodel and fast casuals add drive-thrus.

Tim Hortons jumps into single-serve coffee market

by Alicia Kelso — Editor, QSRWeb.com

WiFi access, digital menu boards, double drive-thrus all part of current strategy.

Jack in the Box customer experience initiatives paying off

by Alicia Kelso — Editor, QSRWeb.com

Company signs agreement to outsource distribution business.

Wendy's to increase focus on Hispanic market, morning daypart

by Alicia Kelso — Editor, QSRWeb.com

Company experiences second quarter same-store sales increase of 3.2 percent.

Hot Dog on a Stick testing new store model, breakfast

by Alicia Kelso — Editor, QSRWeb.com

Sixty-six-year-old concept experiments with drive-thru, domestic franchising.

Different approaches taken to navigate rising food costs

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casuals have relied on menu price increases, while QSRs shift focus to value proposition.

Podcast: Chick-fil-A just one example of brands becoming more political

by James Bickers — Editor, Networld Alliance

Retail experts weigh in on social media's influence on companies' political transparency.

Menu, marketing overhauls boost Burger King profits

by Alicia Kelso — Editor, QSRWeb.com

Second quarter yields positive sales, international momentum.

Vending innovations pose threat to QSR segment

by Alicia Kelso — Editor, QSRWeb.com

Tech advances help machines evolve from candy-filled office staples to fresh pizza providers.

Restaurant chains get into the Olympic spirit

by Alicia Kelso — Editor, QSRWeb.com

Brands using Facebook to offer promotions, engage fans.

Dunkin' Brands' solid sales driven by cold beverages, sandwiches

by Alicia Kelso — Editor, QSRWeb.com

Company plans to introduce K-Cups in California Baskin-Robbins stores, launch new mobile app.

McDonald's focusing on value in slowing global economy

by Alicia Kelso — Editor, QSRWeb.com

Breakfast and beverage platforms continue to gain momentum.

Commentary: Burger King navigates immediacy of social media crisis

The reality is that companies can't silence employees; instead, they need to provide positive outlets buttressed by a well-defined social media policy.