News & Media From Alicia Kelso

Tillster CEO: Restaurant industry in first phase of mobile payments

by Alicia Kelso — Editor, QSRWeb.com

The technology should have maximum utility for consumers, such as ordering and loyalty; payment alone isn't enough.

Mobile payments: Where the consumers are going

by Alicia Kelso — Editor, QSRWeb.com

To approach mobile payments, make sure your guests want it, that you have the right infrastructure in place and that you have a plan for the data you can…

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Wendy's plans to refine value messaging after 'challenging' Q3

by Alicia Kelso — Editor, QSRWeb.com

CEO admits to winning some share from a struggling McDonald's.

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How some restaurant operators plan to navigate higher minimum wages

by Alicia Kelso — Editor, QSRWeb.com

Restaurant patrons across age groups and political orientations support increasing the minimum wage and adjusting it annually for inflation.

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Burger King eyes breakfast as a 'long-term play'

by Alicia Kelso — Editor, QSRWeb.com

The company has opened 701 net new restaurants in a trailing 12-month basis, its highest level ever and an 18-percent year-over-year increase.

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Why catering is a good idea for Taco Bell and QSRs

by Alicia Kelso — Editor, QSRWeb.com

QSRs have ecosystem advantages to add catering, such as fixed assets and real estate, as well as media power.

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Millennial demand for protein has operators getting creative to navigate high costs

by Alicia Kelso — Editor, QSRWeb.com

Consumers are now more concerned about quality, sourcing and flavor than costs.

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Taco Bell's new mobile app the brand's 'biggest innovation since the drive-thru'

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell fans can order ahead, pay, gift and 'Rotate to Reorder.' The company also announced a catering and Google Glass training test.

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Prognostication: 2015 menu trends

by Alicia Kelso — Editor, QSRWeb.com

Beverages, micro-local, crowdsourcing and increased competition from nontraditional foodservice outlets are all expected to shape the restaurant landscape in…

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Think the QSR segment is in trouble? Consider Sonic

by Alicia Kelso — Editor, QSRWeb.com

Sonic has dedicated a lot of resources to make sure it's ready for any launch, beginning a promotion before it goes to TV.

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How to make more money and have more fun: An unconventional perspective

by Alicia Kelso — Editor, QSRWeb.com

The best-selling author believes hard work and excellence are the two keys needed for success.

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McDonald’s 'aggressive change' includes localization, digitization

by Alicia Kelso — Editor, QSRWeb.com

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

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Panera, Chipotle set sustainability standards by starting small, thinking big

by Alicia Kelso — Editor, QSRWeb.com

The biggest opportunities to save come with packaging and waste initiatives.

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Industry trends: Consumers will spend more for transparency, authenticity, safety

by Alicia Kelso — Editor, QSRWeb.com

Watch for menu trends at airport bars and lounges, Hollywood and convenience stores.

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Fast-paced technology changes highlighted in annual Fast Casual State of the Industry report

by Alicia Kelso — Editor, QSRWeb.com

Restaurant operators are paying their employees more now than they were last year.

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Firehouse CEO: Restaurant industry dealing with unprecedented headwinds

by Alicia Kelso — Editor, QSRWeb.com

Union activism, food costs, data breaches and minimum wage debates are just part of the 'external factors' facing restaurant operators.

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Fast casual execs weigh successes and failures of QSR segment

by Alicia Kelso — Editor, QSRWeb.com

The worst attribute about QSR, attendees agreed, is inconsistency – of quality, service, cleanliness, etc.

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Taco Bell breakfast achieving profitability in first year

by Alicia Kelso — Editor, QSRWeb.com

Sunday, Monday and Tuesday breakfast business at Taco Bell now outsells the brand's signature late-night daypart.

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How to use technology to turn customers into loyalists

by Alicia Kelso — Editor, QSRWeb.com

There is no longer a one-size-fits-all approach to marketing; technology is personalizing the customer experience.

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And, action: Culver's turns to Instagram videos to attract millennials

by Alicia Kelso — Editor, QSRWeb.com

Video marketing is becoming more popular because it takes a 'deeper dive' into the story brands want to tell.

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