Quiznos stepping up drive-thru presence in Central America

by Alicia Kelso — Editor, QSRWeb.com

September 29, 2014

Franchisee president says AUVs for Quiznos' locations in Latin America are about double those in the US.

Report: Restaurant mobile websites slow to load digital orders

by Alicia Kelso — Editor, QSRWeb.com

If mobile websites included a click-to-order button that routed customers to a geolocation API, the brands' mobile experiences would be better suited to handle…

Dunkin' Donuts ready for mobile ordering test

by Alicia Kelso — Editor, QSRWeb.com

The test will take place in the fourth quarter, with an anticipated app update to support ordering in the beginning of 2015.

Panasonic bets on growth of drive-thru digital menu boards

by Alicia Kelso — Editor, QSRWeb.com

Because of the heavy traffic volume at the drive-thru, Panasonic's Jeff Pinc said the industry is in the beginning stages of wide adoption of outdoor digital…

Dunkin's new sandwich station a 'game changer' for speed and growth

by Alicia Kelso — Editor, QSRWeb.com

The brand is launching dark roast coffee next week and is testing smoothies and other 'blender' beverages.

Dunkin’ Brands sees potential for nearly 20K domestic units

by Alicia Kelso — Editor, QSRWeb.com

During the company's investor day this week, CEO Nigel Travis said that being a global company is more difficult than ever because of social media.

A confluence of factors pushing digital signage into the mainstream [infographic]

by Alicia Kelso — Editor, QSRWeb.com

Such technology decreases a customer's perceived wait time by up to 40 percent.

Menu trends: Consumers demanding ‘foods with benefits’

by Alicia Kelso — Editor, QSRWeb.com

A menu analyst says the most creative foodservice in the world is being done on college campuses, and that idea generation should start there.

Popeyes plans to leverage employee engagement to sustain growth

by Alicia Kelso — Editor, QSRWeb.com

CEO Cheryl Bachelder said human capital, focused on both employees and guests, is a compelling, profit-driven strategy.

Business lessons from the late founder of Chick-fil-A

by Alicia Kelso — Editor, QSRWeb.com

Cathy believed the key to success was 'taking care of the customer' and treating each of them like the most important person in the world.

Restaurants jump on selfie bandwagon to engage Millennial consumers

by Alicia Kelso — Editor, QSRWeb.com

A selfie that includes your restaurant, food or drink is a perfect form of implied testimonial.

Will Burger King’s competition take advantage of merger backlash?

by Alicia Kelso — Editor, QSRWeb.com

Fans, politicians are calling for a boycott of Burger King after company establishes Canadian headquarters.

Burger King, Tim Hortons seal merger deal

by Alicia Kelso — Editor, QSRWeb.com

Despite early media reports, executives from both brands insist their M&A agreement is not about a tax inversion.

Arby's redefines target audience after year-long review

by Alicia Kelso — Editor, QSRWeb.com

The chain has ramped up the number of new products in test four-fold in the past four years.

Wendy's aims to be a 'stronger global player'

by Alicia Kelso — Editor, QSRWeb.com

The company continues its mobile ordering beta test and is approaching loyalty aggressively.

Burger King's 'fewer, more impactful' menu launch strategy lifts sales

by Alicia Kelso — Editor, QSRWeb.com

The brand will introduce its mobile app, including couponing, payments and geotargeting, nationwide at the end of this month.

McDonald's ruling holds franchisors accountable for franchise employee allegations

by Alicia Kelso — Editor, QSRWeb.com

The National Restaurant Association claims the decision will impede job creation and create 'big business.'

Arby’s shifts focus to proteins with new marketing campaign

by Alicia Kelso — Editor, QSRWeb.com

July 28, 2014

Arby's execs believe high quality meats are the brand's unique differentiator in the QSR segment.

Breakfast, beverage competition gets a grip on Dunkin’s sales

by Alicia Kelso — Editor, QSRWeb.com

The quarter marked Dunkin’ Donuts’ highest afternoon guest count on record, and weekly sales in June reached the highest volume.

Turning social media likes into restaurant traffic

by Alicia Kelso — Editor, QSRWeb.com

Offer customers something, like a discount or a recipe, in return for their like.