At 50, Chick-fil-A’s signature sandwich endures changing trends

by Alicia Kelso — Editor, QSRWeb.com

Chick-fil-A’s VP of Product Strategy and Development said the chain's new grilled platform could be a game changer for QSR.

Consumer feedback should directly influence menu launches

by Alicia Kelso — Editor, QSRWeb.com

Customers' tastes are more sophisticated than ever, and bland flavors won't do anymore.

How Burger King turned its US business around

by Alicia Kelso — Editor, QSRWeb.com

In an attempt to 're-engage' its fans, the company is investing new resources and more focus on digital channels.

QSRs expected to reformat to compete with fast casual

by Alicia Kelso — Editor, QSRWeb.com

Drivers of fast casual's growth include better food and ambiance and a 'made-for-you' appeal.

Yum Brands CFO: When consumers control ordering process, they spend more

by Alicia Kelso — Editor, QSRWeb.com

As 70-80 percent of sales in China come from digital channels, the company has ramped up resources for digital globally.

Dunkin' Donuts aims for 2.5M loyalty program enrollees by year's end

by Alicia Kelso — Editor, QSRWeb.com

The DD Perks rewards program, introduced in late January, now has more than 750,000 members.

KFC China takes page from Chick-fil-A, steps up 'customer proposition'

by Alicia Kelso — Editor, QSRWeb.com

KFC U.S. is taking some learnings from successful global businesses and applying them to the domestic system.

How to get the most out of your social media content

by Alicia Kelso — Editor, QSRWeb.com

The power behind targeting your ads to specific demographics is the accuracy of data you receive.

McDonald's breakfast sales not impacted by new competition

by Alicia Kelso — Editor, QSRWeb.com

The company is undergoing a 're-set' to emphasize the importance of staffing and enhance the customer experience.

How mystery shoppers provide a 'micro view' of restaurant operations

by Alicia Kelso — Editor, QSRWeb.com

Customers can give sentiment, but they don't have the trained eye to provide that micro view that shoppers look for.

Gluten-free's honeymoon phase not expected to end anytime soon

by Alicia Kelso — Editor, QSRWeb.com

When the FDA came out with an official definition of the diet, it went from a fad to a foodservice trend.

Want to get teens in your restaurant? Make them laugh

by Alicia Kelso — Editor, QSRWeb.com

According to a new report, and for the first time, teens now spend more on food than they do on clothing.

The race for QSR market share expected to intensify

by Alicia Kelso — Editor, QSRWeb.com

To embrace changing trends, restaurants have expanded menus to include healthier items, value offerings and more LTOs.

Chick-fil-A's new grilled menu inspired by urban millennials

by Alicia Kelso — Editor, QSRWeb.com

The chain has invested $50 million to develop the new recipes and proprietary grill technology.

Coffee sales a 'pleasant surprise' from Taco Bell's new breakfast

by Alicia Kelso — Editor, QSRWeb.com

The brand is ready to launch its next ad, aimed at McDonald's and the 'sea of sameness' in QSR breakfast.

How the restaurant industry is contributing to the drop in children's obesity

by Alicia Kelso — Editor, QSRWeb.com

Restaurants should work with chefs and suppliers to ensure healthier meals, and even include kids in focus groups.

Congress votes to bring 'full-time' definition back to 40 hours

by Alicia Kelso — Editor, QSRWeb.com

April 3, 2014

The U.S. House of Representatives voted today in favor of H.R. 2575, AKA the Save American Workers Act, which would bring the definition of a full-time…

A look at the 'customer driven' features behind Jersey Mike's mobile app

by Alicia Kelso — Editor, QSRWeb.com

Loyalty and online orders have grown steadily since the app's launch in the fall, and more features are expected soon.

What we learned from Taco Bell president's Reddit chat

by Alicia Kelso — Editor, QSRWeb.com

April 1, 2014

Last week, Taco Bell president Brian Niccol agreed to an Ask Me Anything via Reddit, a topic-driven chat board full of the brand's heavy user demographic.

A look at some of Yum! Brands' corporate responsibility initiatives

by Alicia Kelso — Editor, QSRWeb.com

The company's goal is to become the 'preferred restaurant of choice' by offering nutritional improvements.