Chase's Brown wants customers to feel like they accomplished goals

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage…

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[WEBINAR]: How to achieve excellence in food safety: Best practices to drive your food safety performance

An in-depth look at the criteria that lend to food safety excellence – Watch Now!

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…

4 tasks that kitchen robots should take over

Advances in robotics technology are helping commercial kitchen workers be more effective and efficient in several key areas.

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KFC scented firelogs ... going, going, maybe gone

December 5, 2019

By the time you read this, KFC's supply of 11 Herbs & Spices firelogs may be gone, if this holiday season is anything like last year when the…

How to (successfully) plant your brand's feet in meatless ground

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Meeting the meatless-alternative customer's growing demands for fantastic flavor, healthful ingredients and beautiful presentation can be especially…

Roy Rogers partners with Singer EVI for expansion-oriented kitchen improvements

December 5, 2019

Western-themed QSR, Roy Rogers Restaurants, has inked a partnership deal with Singer EVI to provide equipment fulfillment and kitchen design support for…

Del Taco opens Sacremento store

December 5, 2019

Del Taco Restaurants, Inc. will open its latest Sacramento location Dec. 11, on Sierra College Boulevard in Rocklin, by giving away a year's supply of tacos to…

Burger King adding 103 Canadian locations in 5 years

December 5, 2019

Burger King Corp. has signed a area development deal with Canadian company, Redberry Restaurants to develop 103 new locations of the chain in Ontario and…

Postmates slashes staff, closes Mexico City office as investors sour on gig companies

December 4, 2019

On demand delivery service Postmates has slashed dozens of jobs and closed its Mexico City office amid rising investor concerns about several high profile gig…

Black Friday restaurant gift card sales nearly 10% higher this season

December 4, 2019

A Paytronix analysis of Black Friday restaurant gift card sales reveals a 9.73% increase compared to last year and sales for the holiday shopping weekend…

Yum China wins Top Employer China for 2nd straight year

December 4, 2019

For the second consecutive year, Yum China Holdings, Inc. took home Top Employer China for 2020. The award is presented by global certification program, Top…

The French fry shortage that wasn't

December 4, 2019

The Idaho Potato Commission has reassured Americans today that despite reported possibilities of a French fry shortage due to a poor potato harvest…

McDonald's dives deeper into branded merch with dedicated website

December 4, 2019

Any QSR restaurateur who ever wondered whether side lines of merchandise are proving profitable need look no further than the storied Golden Arches of…

'From pizza to pad thai' -- Kroger-Clustertruck partnership puts ghost kitchens in Midwest metros

December 3, 2019

U.S. grocery superpower, Kroger, has partnered with delivery-only software platform, Clustertruck to offer a ghost kitchen concept that will serve multiple…

QSR Del Taco refranchises Reno as part of growth drive

December 3, 2019

Mexican quick-serve, Del Taco, said it has refranchized all eight company-operated Reno, Nevada stores to existing franchisee, Mark Miller of 3 Brothers…

QSR end-of-year campaigns roll out red (+ green) carpet for customers

by S.A. Whitehead — Food Editor, Net World Media Group

From white-bearded nutcrackers to coffee-scented candles, QSRs are whispering sweet little nothings into their customers' ears this time of year in the form of…

How Tropical Smoothie uses tech to provide old-school hospitality

Charles Watson reveals how the 800-unit chain balances the use of technology with providing the "homespun experience" that his customers expect.

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Sonic gets repeatedly cheesy with burger LTO

December 2, 2019

Triple the cheese, double the meat — that's the promise of Sonic's new Biggie Cheese, a super-dairy-fied burger that features two all-beef patties, three…

McDonald's crunches into chick sandwich wars with 2-market test

December 2, 2019

McDonald's today confirmed that the brand is testing two new chicken sandwiches at locations in Houston and Knoxville, Tennessee, starting today and running…