'Don't stand so close to me': How fast food can thrive without lines

by Kevin Grauman — CEO, QLess, Inc

Lines were always a fact of life at great QSR brands -- the operative word there being "were." The pandemic has ushered in the need for fast food restaurants…

Dunkin' cup change saves 1B foam cups from landfill annually

May 12, 2020

Dunkin' said this week that now all of its restaurants worldwide have transitioned from polystyrene foam cups to paper cups, meeting the timetable established…

Wendy's acknowledges 'few restaurants in short supply' on beef

May 12, 2020

Wendy's placed a special New York Times ad and social media messaging to reiterate the message that the brand and "most" of its restaurants have "all the beef…

May 26 webinar hones in on curbside pickup, delivery transition tips that work

The pandemic has pushed restaurant curbside pickup and delivery practices to the top of operators' priority lists. Check out this free webinar for one brand's…

Burger King, Popeyes, Tim Hortons North America stores ready for dine-in, CEO says

May 12, 2020

The CEO of Restaurant Brands International Inc., the parent of Burger King, Popeyes and Tim Hortons, has prepared its nearly 15,000 North American stores and…

Restaurant transactions on the rise

May 11, 2020

Lingering tailwinds from government relief payments and the lifting of dine-in restrictions in states like Georgia, Florida, and Texas helped improve U.S.

QSR online ordering shifts show more older adults orders, desktop user visits

Stay-at-home orders of the last two months have brought about some significant changes in the way Americans order food and which service categories they buy it…

Newly launched website helping restaurants cut third-party delivery

May 11, 2020

Lunchbox, a digital ordering platform, has launched a non-profit website called Help Main Street to help local business owners provide delivery service without…

Panda Express gives hospital workers, first responders in-store discount

May 11, 2020

Panda Express said it is offering a 10-percent off "appreciation discount program" for hospital staff and first responders that starts this National Hospital…

Webinar to explore ways to improve customer experience by shifting focus

May 8, 2020

Brad Brooks Restaurant operators face a neverending quest to boost the customer experience. To assist in this all-important challenge, a panel of…

Restaurant SSS drop 55% in April: Time for comeback?

May 8, 2020

April was the first month truly impacted by COVID-19 pandemic's stay-at-home guidelines, and declines in restaurant sales clearly illustrate the damage.

For Mom's Day, White Castle asks: 'Is life really too short to stuff a mushroom?'

by S.A. Whitehead — Food Editor, Net World Media Group

While most busy moms may not have much time to stuff mushrooms, White Castle hopes some of their kids and partners will try that feat for them this Mother's…

Golden Chick president promises 500 stores, Netsurion on speeding up contactless pickup

by S.A. Whitehead — Food Editor, Net World Media Group

Although just 189-stores in size now, Golden Chick is planning a lot of hatchlings for the future, with a goal of 500 stores nationally by 2030, according to…

Digital restaurant orders up 63%

May 7, 2020

March is supposed to come in like a lion and leave like a lamb, but with 97% of U.S. restaurants impacted by mandated dine-in closures by mid-March, the month…

Church's puts tote-able treats in family meals

May 7, 2020

Church's Chicken started this week adding four free hand-held chicken pot pies to every family meal purchases, while supplies last, according to a news…

Golden Chick hatches 1st Louisiana store

May 7, 2020

Golden Chick opened its first Louisiana store this week and in fact, will be the focus of tomorrow's QSRweb podcast when the chain's president, Jim Stevens…

Wendy's Q1 earnings fall short amid COVID-19 impact

May 6, 2020

Wendy's Co. reported that adjusted earnings fell to 9 cents a share in the first quarter, as the COVID-19 pandemic forced the hamburger chain to switch to…

Meat shortage hits 'fresh, never frozen' Wendy's, but other burger brands OK

by S.A. Whitehead — Food Editor, Net World Media Group

Wendy's has yanked burgers from nearly 1,000 store menus after problems obtaining its trademark "fresh, never frozen" beef, but the issue doesn't seem to be so…

Webinar to explore how restaurants can succeed in uncertain times, develop a recovery plan

May 6, 2020

Restaurants that have survived the coronavirus thus far have experienced a crash course in flexibility and have learned to adjust their business models to…

Dunkin' adds Uber Eats to delivery partners

May 5, 2020

Delivery has become the name of the pandemic-era restaurant game, and Dunkin' is seconding that by announcing a partnership with Uber Eats at more than 1,70…