Edo Japan opens 1st Ottawa store as part of eastern expansion

June 18, 2019

The popular Canadian QSR, Edo Japan, is adding to its 136-plus store system with the brand's first restaurant in Ottawa, scheduled to open June 24, a news…

Former PF Chang's CMO moves into same role at Checkers, Rally's

June 18, 2019

A multi-brand marketing veteran and former P.F. Chang's CMO, Dwayne Chambers, has been named to the CMO's spot at Checkers and Rally's, a news release said. 

Restaurant designer to QSR brands: Will you let tech build or block customer connection?

by S.A. Whitehead — Food Editor, Net World Media Group

Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…

Jack in the Box pushes forward with nearly $1.5B in refinancing plans

June 17, 2019

Jack in the Box Inc. said it will complete refinancing of its existing senior credit facility with a new securitized financing facility in order to pay down…

Door-delivered Dunkin' now an NYC reality

June 17, 2019

Dunkin' and Grubhub have partnered on the doughnut chain's new Dunkin' Delivers service, with a New York city kick-off involving more than 400 Dunkin' store's…

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

KFC US CEO on building a better bucket of chicken + Chowly CEO on streamlining third-party delivery

by S.A. Whitehead — Food Editor, Net World Media Group

This week we go inside that heavenly scented bucket of Kentucky Fried Chicken as we pull back the curtain on the 89-year-old KFC brand with the help of KFC…

Subway father-daughter teams a Dad's Day delight

by S.A. Whitehead — Food Editor, Net World Media Group

This Sunday is a day for the patriarch of the family, but at Subway it might also be a day that dad's delight and give thanks for the precious gift of…

KFC UK debuts meatless 'chicken' burger June 17, still no meatless plans for US

June 14, 2019

In the United Kingdom, KFC is launching a meat-free version of its crispy "chicken" burger, as an LTO starting Monday, June 17, as confirmed by KFC U.S. CEO…

Church's reported to be seeking possible sale

June 13, 2019

The company that bought Church's Chicken about 10 years ago, FFL, is now considering a possible sale of the QSR, according to Bloomberg, which attributed the…

Givex Customer Websuite: Your Customer Touchpoints in the Palm of Their Hands

Mo Chaar, chief commercial officer of Givex, demonstrates its Customer Websuite, a branded Progressive Web App (PWA).

Inspire Brands names chief development, supply officers

June 13, 2019

Inspire Brands this week named two industry veterans to oversee development and supply chain functions at the multi-brand limited service restaurant concern…

Restaurant index: Traffic dips in April, same-store sales post a gain

June 12, 2019

U.S. restaurant traffic declined in April despite restaurant operators reporting a modest net increase in same-store sales, according to the National…

The difference better apps can make to QSR brand loyalty

How can your QSR really drive business through its app? Read on for the latest findings on what works and what doesn't as provided through an AI analysis of…

Digital ordering is bigger business than delivery

June 12, 2019

Delivery seems to be the darling of the industry these days, but digital ordering is even more important, according to The NPD Group. It found that delivery …

Krispy Kreme to 'do' doughnuts in Times Square

June 12, 2019

Early next year, Krispy Kreme said it will open a Time Square Flagship location that the brand calls a "first-of-its-kind" store, anticipated to "serve more…

RBI shareholders vote in 12 board incumbents

June 12, 2019

Restaurant Brands International shareholders voted in favor of all 12 of the board of directors nominees provided by the company, with each director now to…

Jack's brings fried bologna to Valley, Alabama

June 12, 2019

With Southern favorites like a fried bologna breakfast sandwich and lots of biscuit variations, Jack's Family Restaurants said it is opening its doors at …

Live webinar: Boosting the employee experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…

Payments startup raises $40M to enhance restaurant division

June 11, 2019

SpotOn Transact LLC, a San Francisco-based payments startup, has raised $40 million in funding to enhance its restaurant division, according to a news release.