Business Strategy and Profitability Features

Why White Castle owns the night with late, 24/7 hours

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle turns to Night Castle late at night. With restaurants open until 1 a.m. or later, the brand has become an oasis for late-night Cravers.

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4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Connect Media

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

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Culinary Tides, Buona Companies, Roll Mobility leaders to give executive perspectives at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Connect Media

Four speakers will give their executive perspectives in an address at the Fast Casual Executive Summit October 7, 2024 in Austin, Texas.

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Speaker Spotlight: Seth Larsen, chief relationship officer, Cheba Hut Toasted Subs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Seth Larsen, chief relationship officer at Cheba Hut Toasted Subs, is one of dozens of panelists participating in the upcoming Fast Casual Executive Summit.

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Tapping data to drive personalized guest experiences in the restaurant

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top restaurant leaders will share insight on how to leverage data analytics and loyalty programs to deliver personalized experiences at the upcoming Fast…

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Speaker Spotlight: Carl Comeaux, Crust Pizza Co. CEO

by Mandy Wolf Detwiler — Editor, Connect Media

Carl Comeaux, CEO of Crust Pizza Co., shares a look at his career, his achievements and industry trends ahead of his appearance at Fast Casual Executive Summit…

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Lee's Famous Recipe Chicken has disbelievers eating their famous last words in latest ad campaign

by Mandy Wolf Detwiler — Editor, Connect Media

Lee's Famous Recipe Chicken has a new advertising campaign aimed at having "doubters eating their famous last words" about the chicken brand. QSRweb talked to…

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Speaker Spotlight: Troy Hooper, Pepper Lunch CEO

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Troy Hooper, CEO of Pepper Lunch, shares a look at his career, his achievements and industry trends ahead of his appearance at Fast Casual Executive Summit…

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Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Connect Media

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

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From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

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The dough must go on: How Kyle McPhee built a 16-store Papa Murphy's franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Kyle McPhee rose from a teenage prep worker to the owner of 16 Papa Murphy's franchises by revitalizing struggling stores while focusing on customer service…

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Dishing out local store marketing secrets for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Hoping to build a loyal customer base in their neighborhoods, restaurant owners can learn actionable local store marketing tactics at the upcoming Restaurant…

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Beyond the burrito: How Taco John's 'People First' approach drives success

by Mandy Wolf Detwiler — Editor, Connect Media

Taco John's emphasizes a "Putting People First" philosophy to combat employee turnover by investing in its corporate leadership, supporting franchisees and…

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Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

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Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Connect Media

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

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How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

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Twisted: How Pretzelmaker's partnership with Great Wolf Lodge increases sales, brand awareness

by Mandy Wolf Detwiler — Editor, Connect Media

Pretzelmaker has several non-traditional units in Great Wolf Lodge retreats, appealing to the young and old alike. The brand's partnership is designed to…

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Restaurant leaders share why AI, data, emotional intelligence are keys to franchise success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to growing and sustaining a successful franchise, brands would do well to tap AI to drive expansion, leverage emotional intelligence to drive…

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Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Connect Media

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

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Wisconsin's root beer baroness: How Deanne Wells' A&W Restaurants thrive in small towns

by Mandy Wolf Detwiler — Editor, Connect Media

Deanne Wells has six A&W units in smalls towns in Wisconsin. She's paving the way for small-town franchisees to live and work in their respective communities.

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