Business Strategy and Profitability Features

Lee's Famous Recipe Chicken launches prototype to roll out this year

by Mandy Wolf Detwiler — Editor, Connect Media

Lee's Famous Recipe Chicken has launched a prototype that will begin rolling out in stores in 2024. With dual drive-thru lanes and an online ordering pick-up…

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Big Dave's Cheesesteaks thrives on culture, customer service, training

by Mandy Wolf Detwiler — Editor, Connect Media

Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…

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QSRweb’s most-clicked feature stories in 2023

by Mandy Wolf Detwiler — Editor, Connect Media

These are the most-clicked feature stories for 2023.

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QSRweb’s Top 10 most-clicked news in 2023

by Mandy Wolf Detwiler — Editor, Connect Media

QSR dining remains a mainstay due to its lower price point and ease of service. We took a look at the top news stories over the past 12 months, and here's what…

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Papa Johns senior VP of development talks growth, sales increases

by Mandy Wolf Detwiler — Editor, Connect Media

Papa Johns new store openings have been the best the brand has experienced in the past five years. Editor Mandy Detwiler talks to the company's new SVP of…

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WOWorks, Craveworthy Brands, Cousins Maine Lobster execs talk menu optimization, strategy

by Mandy Wolf Detwiler — Editor, Connect Media

Adam Terranova, senior director of growth for WOWorks, Jeremy Theisen, chief growth and development officer at Craveworthy Brands and Annie Tselikis, director…

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Kelly's Roast Beef goes from casual beach fare to New England legacy franchise

by Mandy Wolf Detwiler — Editor, Connect Media

Kelly's Roast Beef has four company-owned restaurants, two licensed airport units in Boston Logan International Airport and five franchised in New England and…

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Capriotti’s, Wing Zone, Swamp Dawg, Goodcents execs talk growth with lean teams

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurant labor shortages have become a pervasive issue, affecting both corporate and store-level operations. Three restaurant executives discussed labor…

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Krispy Krunchy Chicken: 'You haven’t seen anything yet'

by Mandy Wolf Detwiler — Editor, Connect Media

Krispy Krunchy Chicken has been long-time player in the chicken space, but with 2,800 units and growing, it's poised to be a major player in QSRs as well.

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How restaurants can attract, retain top talent in a tight job market

by Mandy Wolf Detwiler — Editor, Connect Media

Hiring and retention are still issues in the industry, but things are looking up. One expert offers insight and tips on the restaurant hiring landscape.

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Scooter's Coffee exec: 'The whole point of innovation is growth'

by Mandy Wolf Detwiler — Editor, Connect Media

Nathan Lester, senior director, drive-thru innovations for Scooter’s Coffee, spoke about pairing innovation and growth during the keynote address kicking off…

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Transforming your old restaurant: Expert insights on nailing the perfect makeover

by Mandy Wolf Detwiler — Editor, Connect Media

When a QSR starts to feel tired and out of touch with contemporary dining trends, it's essential to implement a well-thought-out strategy to breathe new life…

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Redefining QSRs: How PDQ journeyed to superior quality, service

by Mandy Wolf Detwiler — Editor, Connect Media

PDQ - short for People Dedicated to Quality - has 63 traditional units as well as sports arenas and airport locations. The brand is a people-first…

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Checkers & Rally's rolls out Spanish AI at drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

Checkers & Rally's has released Spanish AI at the drive-thru in conjunction with Hi Auto. The brand added English AI to its drive-thrus last year.

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'It's a revolution': Jars by Fabio Viviani brings playfulness back to desserts

by Mandy Wolf Detwiler — Editor, Connect Media

Jars by Fabio Viviani is a dessert concept that could be coming to a town near you. Though the brand has one unit open in Chicago, it has sold more than a…

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Del Taco launches unit inside Circus Circus Hotel & Casino

by Mandy Wolf Detwiler — Editor, Connect Media

Del Taco has lauched a unit inside the Circus Circus in Las Vegas, Nevada. The Mexican QSR brand plans a unit in the Excalibur soon.

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Savvy Sliders' heavy growth potential makes it a QSR standout

by Mandy Wolf Detwiler — Editor, Connect Media

Savvy Sliders is making a name for itself with fresh, never frozen all-beef sliders, hand-breaded chicken strips and hand-spun milkshakes. Company officials…

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Smalls Sliders takes the stage as up-and-coming burger brand

by Mandy Wolf Detwiler — Editor, Connect Media

Smalls Sliders offers less than 12 SKUs, but the brand is scaling in a big way.

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Inflation exposes gaps in restaurant loyalty, physical experience

by Mandy Wolf Detwiler — Editor, Connect Media

Hope Neiman, CMO for Tillster, explains how restaurants can create more meaningful interactions with the guest and leverage technology for a best-in-class…

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'We're all in it together': White Castle a family affair

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle is a 350-unit family owned company. The brand best known for its sliders now has third-, fourth- and fifth-generation family members at the helm.

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