Business Strategy and Profitability Features

Chick-fil-A franchisee has passion for sustainability, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Hiring hungry: 6 hiring tips for quick service restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Hiring is a critical element to QSR operations. These six tips can help a QSR hire smarter.

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8 tips for fast-food restaurant design

by Mandy Wolf Detwiler — Editor, Connect Media

Since the pandemic, fast-food restaurant design has become geared toward efficient, fast pickup and drive-thrus. But designing an interior takes careful…

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How pizza drive-thrus can help pizzerias thrive

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.

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Layne's Chicken Fingers finds success with various models

by Mandy Wolf Detwiler — Editor, Connect Media

Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…

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6 steps to opening a food business

by Mandy Wolf Detwiler — Editor, Connect Media

Opening a food business requires specialized equipment, hiring a staff, securing funding and more. Check out these six steps to opening a QSR.

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7 social media marketing tips for restaurants in 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Social media tips for restaurants don't have to be hard. They just take some thought. Consider these seven tips for managing your social media marketing…

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Papa Johns' Dough & Degrees program offers employees free schooling

by Mandy Wolf Detwiler — Editor, Connect Media

Papa Johns offers its employees free education through its Dough & Degrees program. Employees can earn an associate's, bachelor's or master's degree for free.

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Jollibee takes flight: Filipino QSR's US growth hits 100 stores and beyond

by Mandy Wolf Detwiler — Editor, Connect Media

Jollibee has 101 stores in North America, but with franchising on the horizon, the Filipino favorite will soon become your competition.

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Long John Silver's releases app, loyalty program for 1st time

by Mandy Wolf Detwiler — Editor, Connect Media

Long John Silver's has released an app and a loyalty program called the Seacret Society. Director of Marketing Jason Anthony explains the strategy to add the…

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GoTo Foods’ co-branding renaissance pairs signature brands

by Mandy Wolf Detwiler — Editor, Connect Media

GoTo Foods is co-branding several of its signature brands with success shown in increased AUVs.

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7 ways to reduce food safety violations in restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Food safety should be a culture in restaurants. Training and retraining falls on management to make sure restaurants are on the up and up during inspections.

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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Connect Media

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Connect Media

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

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Checkers & Rally's franchisee has nearly 4 decades of experience

by Mandy Wolf Detwiler — Editor, Connect Media

Sam Chand owns 31 Checkers & Rally's locations. Finding real estate to accommodate a double drive-thru is his biggest challenge.

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8 restaurant marketing strategies for 2024

by Mandy Wolf Detwiler — Editor, Connect Media

Consider these eight tips for restaurant marketing strategies.

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Little Caesars efficient POD Program attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has launched a modular unit program that is eco-friendly and attractive to potential franchisees. The inaugural POD location in Keokuk, Iowa…

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