Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's…

Design partnership delivers BOGO: Restaurant kiosk edition

June 1, 2018

The infinite appeal of two-for-one offerings is part of the idea behind a new kiosk creation from the Vollrath Company and Christensen Consultants that allows…

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

Green Leaf's gives smoked chicken a kick for summer

May 31, 2018

Green Leaf's has brought back two chicken favorites with a summery kick, including the Baja Street tacos and chili lime chicken salad. Both are made with…

KFC chases Gen Z on a raft with AR

May 30, 2018

KFC is going after Gen Z on its new Colonel floatie. The chain said in a news release that it has partnered with, Snapchat and its recently introduced World…

Dunkin' Donuts brings back top drink-able summer LTOs + spicy bacon

May 29, 2018

Based on the votes of its customers last year, Dunkin' Donuts is bringing back the chain's three most-favored ice cream-flavored coffees this summer, putting…

McDonald's remains 'golden' in brand value rankings

May 29, 2018

In the fast food universe, a ranking of brands shows that last year's "golden boy" is again the brand with the golden arches — McDonald's — though Burger King…

Research proves connecting digitally = thinking generationally

by S.A. Whitehead — Food Editor, Net World Media Group

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and…

Report: Global QSRs to grow 4.6% by 2022

May 25, 2018

The QSR market will grow at a CAGR of 4.61 percent by 2022, according to ResearchAndMarkets.com's Global Quick Service Restaurants Market 2018-2022 report. A…

Tim Hortons' Doughnut Day contest prompts early AM. sales

May 25, 2018

As part of National Doughnut Day coming June 1, Tim Hortons U.S. will pay high "hole-y" day homage to the treat by giving guests in select markets the chance…

McDonald's employees allege retaliation for filing federal sex harassment complaints

May 24, 2018

McDonald's leaders at locations in nine U.S. cities allegedly ignored or retaliated against 10 women, who filed federal EEOC sexual harassment complaints…

Dunkin' Donuts ushers in summer LTOs

May 24, 2018

Dunkin' Donuts is ushering in summer with a freebie on National Donut Day on June 1 when all guests at the chain can get a free classic donut of their choice…

The power a social media policy plugs into your brand

by Kelly Jensen — Marketing Manager, PAR

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing…

How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

Chick-fil-A boosts employee scholarship pool to $14.5M

May 21, 2018

More than 5,700 Chick-fil-A employees are the beneficiaries of what the company said is the highest unrestricted per-employee scholarship investment in the…

Qdoba-less Jack in the Box wraps up Q2 with increased company sales

May 17, 2018

With the sale of the Qdoba brand now behind it, Jack in the Box Inc. finished off the second quarter on April 15 with earnings from continuing operations and…

April restaurant sales best in nearly 3 years

May 17, 2018

For the restaurant industry, April did indeed bring showers, but those of increased business, according to the most recent data from TDn2K, showing that…

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

by S.A. Whitehead — Food Editor, Net World Media Group

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation…

Del Taco offering growth incentive to multi-unit operators

May 16, 2018

Del Taco Restaurant is offering a growth incentive to multi-unit operators looking to open at least five locations within a new market, according to a company…

Taco Bell scholarship applicants triple this year

May 15, 2018

After announcing in January that it would double its Live Más Scholarships to $3 million, the Taco Bell Foundation said its number of applications this year…