TCBY testing meal replacement concept

by Alicia Kelso — Editor, QSRWeb.com

Corporate stores now offering Yovana-Simply Yogurt product.

Food safety: Back to the basics

by Alicia Kelso — Editor, QSRWeb.com

So many chains have been the focal point of foodborne illness outbreaks. This summer seemed particularly chaotic, with salmonella cases traced to Taco Bell and…

Coca-Cola's Freestyle continues expansion

by Alicia Kelso — Editor, QSRWeb.com

Beverage technology has moved from test phase to pilot phase, offering 106 flavor variations in more markets.

Evaluating the necessity of self-service technology

Critics put down self-service in the QSR and fast casual segments, but those who have adopted self-service are finding success.

Quick-service-restaurant kiosks: What's taking so long?

by Alicia Kelso — Editor, QSRWeb.com

Efforts to allow customers to self-order in fast-food restaurants have been stymied despite successes at several firms.

QSR kiosks: What is taking so long?

by Alicia Kelso — Editor, QSRWeb.com

Many industries have embraced the self-service technology, but restaurants have been reluctant.

Carl's Jr. taps new PAR EverServ for POS solution

by Alicia Kelso — Editor, QSRWeb.com

Carl’s Jr. has implemented a POS solution featuring PAR EverServ QSR software, running on PAR EverServ 6000 terminals.

Custom(er) made: Some QSRs getting their guests involved in menu creations

by Alicia Kelso — Editor, QSRWeb.com

By now, most quick-service chains have used social media to engage with their fans. Some have gone a step further with the outlet, facilitating consumer…

Healthy incentive: High-impact loyalty programs still uncommon at QSRs

by Alicia Kelso — Editor, QSRWeb.com

Technology advances and centralized software may encourage more operators to offer customer benefits.

Subway franchisees offering a car's-eye view

by Alicia Kelso — Editor, QSRWeb.com

Some Subway restaurant owners get innovative with the drive-thru concept.

Fro-yo concept 16 Handles relies heavily on customer interaction

by Alicia Kelso — Editor, QSRWeb.com

Manhattan-based store ready for franchise growth.

What QSRs need to know about mobile loyalty

With the growing popularity of smartphones, consumers are having fun with new loyalty solutions and games, and QSRs should pay attention.

Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

Top 10 tips for QSR suggestive selling

by Elad Halperin — VP, TV

New technologies in suggestive selling offer a wealth of opportunity for QSRs.

Is your menu slowing speed of service?

Increasing order thruput is always top of mind, but too many chains don't understand how their menu design may be to blame.

Brands on the bubble: Redefining QSR

Burgerville and El Pollo Loco are two brands that aim for a better QSR experience. Here's a look at how they do it.

Seven keys to customer experience

True dedication to the voice of the customer will be pivotal for QSR operators looking to improve the customer experience.