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Customer Service / Experience Features

QSRs sweeten things up for Valentine's Day

by Alicia Kelso — Editor, QSRWeb.com

The NRA predicts 70 million American diners will mark the occasion.

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Will Google Offers help or hurt restaurant sales?

Some experts are apprehensive about the new program’s fit for restaurants and believe the concept may even lower a brand's value.  

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2011 provides optimism for restaurant industry

by Alicia Kelso — Editor, QSRWeb.com

Trends will surround healthy, sustainable, local, social and technological components.  

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Checkers/Rally’s unveils new digital campaigns

by Alicia Kelso — Editor, QSRWeb.com

Checkers Drive-In Restaurants Inc. has launched a robust digital campaign that includes new websites for both its Checkers and Rally’s brands, a mobile web…

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Top That! Pizza inks multi-state deal

In a push to enter the small fast casual pizza segment (with a quick-service price-point), Lori Walderich -- chief creative officer at IdeaStudio -- and her…

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BK- No king of coffee, but not the jester

by

With the QSR coffee race well underway, and McDonald's and Dunkin' Donuts jockeying for the top spot, Burger King could be considered a dark horse.

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Commentary: The Extended Hours Debate

by

As Burger King executives decide to restrict late-night operations, here's a look at the issue from a loss prevention perspective.

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Culver’s taking a healthful approach

by Alicia Kelso — Editor, QSRWeb.com

QSR chain launches Mindful Choices program to promote nutrition.  

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QSRweb.com’s Top 10 of 2010

by Alicia Kelso — Editor, QSRWeb.com

It’s been quite a roller coaster year for the quick-service industry. Restaurants continued to dig out of the economic mess, posting modest improvements; the…

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Wells Fargo rolls out mobile payment pilot

by Valerie Killifer — Editor, FastCasual.com

Wells Fargo & Company is rolling out a Visa microSD mobile payment pilot that will include 200 Wells Fargo team members who are users of specific…

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Gift cards to boost industry sales

by Valerie Killifer — Editor, FastCasual.com

Despite modest gains, the National Restaurant Association’s chief economist is predicting the continued tightening of consumer spending.

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The evolution of the value menu

by Alicia Kelso — Editor, QSRWeb.com

Permanent discount offerings are tricky to balance at already low-price point QSRs.

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Dairy Queen marches to the Trusonic beat

by Alicia Kelso — Editor, QSRWeb.com

QSR chain taps new in-store music provider.

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Call it a comeback: The return of the McRib

by Alicia Kelso — Editor, QSRWeb.com

If any quick-service menu item could come back to life as a rock star, it would be the McDonald's McRib sandwich.

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Let your iPhones do the walking

Though geolocation-enabled apps have gained some traction in the restaurant world via search sites and location-based ordering apps, none have involved the…

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Digital menu boards, kiosks, mobile integration make hip NYC eatery 'a misanthrope's utopia'

by Christopher Hall — w, t

NEXTEP combines digital displays, kiosks and an SMS alert system to create an integrated self-service dining experience.

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KFC U.K. units testing table touch screens

by Alicia Kelso — Editor, QSRWeb.com

KFC outlets in Nuneaton and Cannock, United Kingdom are testing minature projection systems that offer touch screen technology in the restaurants' tables and…

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Fall back on old classics

by Alicia Kelso — Editor, QSRWeb.com

Autumn tends to bring out the best in our senses – vivid colors of changing leaves; nostalgic smells of campfires; pleasant tastes of seasonal spices.

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Location, location, location: McDonald's and Burger King U.K. deploy locator apps

by Alicia Kelso — Editor, QSRWeb.com

Craving a Whopper or a Big Mac? You're in luck ... if you're in the United Kingdom.

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