Commentary: A conflicted view about food stamps at QSRs

The power and generosity of the food industry can help alleviate hunger locally.

QSRs providing Thanksgiving meals, promotions

by Alicia Kelso — Editor, QSRWeb.com

NRA estimates 14 million Americans will visit a restaurant for holiday meal.

Study: Daily deal promotions generate new customers

by Alicia Kelso — Editor, QSRWeb.com

Many concerns about offering such deals are overstated.

Commentary: First impressions still count for new customers

The number of customers who tried a new QSR/Fast Casual restaurant so far this year has increased by 8 percent from 2010.

Burger King's new Crown Program enhances family mealtime

by Alicia Kelso — Editor, QSRWeb.com

BKC establishes fund to support various charities.

TCBY CEO discusses the company's continued evolution

by Alicia Kelso — Editor, QSRWeb.com

Chain creates consumer insight team to stay ahead of busy segment.

Cause marketing is good for business

by Alicia Kelso — Editor, QSRWeb.com

Does your fundraising campaign resonate with your guests?

Restaurants embracing demand for scratch cooking

Despite increased need for skilled labor and equipment, adding pure and real ingredients is worth it.

Order hear: Culver's adds more accessible drive-thrus

by Alicia Kelso — Editor, QSRWeb.com

About 60 restaurants are now equipped with a system that makes it easier for the deaf and hearing impaired to order.

Whataburger's new campaign shows customer perspective

by Alicia Kelso — Editor, QSRWeb.com

Chain's first new marketing message in nine years coincides with launch of All-Time Favorites menu.

Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

The beat goes on: Music can make or break customer experience

by Alicia Kelso — Editor, QSRWeb.com

Diverse playlists, volume key factors in guests' intent to return to a restaurant.

Commentary: Social media has earned a seat at the table

Social media efforts need to be on par with all of the mainstream disciplines, such as operations, marketing and real estate.

Foodservice Social Media: Learn, talk, advocate, support and innovate

by Valerie Killifer — senior editor, NetWorld Alliance

To implement a successful social media strategy, foodservice operators need to invest in their customers and their strategy.

Watch and learn: More restaurants monitoring social media activity

by Alicia Kelso — Editor, QSRWeb.com

Customers are following and posting about brands more than ever, and they're expecting real-time responses.

A&W Canada urban prototype designed for younger crowd

by Alicia Kelso — Editor, QSRWeb.com

In a break from tradition, 55-year old chain expands in metropolitan markets.

Taking advantage of location-based social media

Restaurants are leveraging "check-in" technology to reach more customers.

Subway expands gluten-free test

by Alicia Kelso — Editor, QSRWeb.com

Sandwich chain slowly adapting to operational challenges involved in adding gluten-free items.

Subway ready for mobile payments test

by Alicia Kelso — Editor, QSRWeb.com

? Partnership with Velti makes Subway one of the first global franchise organizations to consolidate on a single mobile platform.

Who will be 'the Chipotle' of the pizza industry?

An inside look behind a growing trend in the pizza industry.