Would you like points with that? QSRs serve up loyalty programs

QSRs are beginning to experience the benefits of adopting robust digital loyalty programs, including bigger transactions.

How one QSR maintains a low employee turnover rate

by Alicia Kelso — Editor, QSRWeb.com

Lion's Choice president discusses company's competitive benefits and strong culture.

Commentary: How to build customer demand counter-intuitively

By limiting capacity, while maintaining good quality and service, operators can assure that demand remains high.

Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Reaching more customers through digital technology

by Valerie Killifer — senior editor, NetWorld Alliance

A Q&A with Noah Glass, founder and CEO of online ordering firm OLO, on the new digital customer and the technology driving their dining experiences.

Time for QSRs to adopt an omnichannel customer engagement strategy

by Christopher Hall — writer, self

Today's selling environment calls for an omnichannel strategy that cuts across digital signage to mobile to online media and is consistent with the in-store…

Foodservice habits of the college Millennial becoming clear

by Alicia Kelso — Editor, QSRWeb.com

Culinary preferences, such as meatless and global cuisines should influence industry for a long time.

Krispy Kreme aims to create more doughnut occasions

by Alicia Kelso — Editor, QSRWeb.com

Company will also continue to ramp up specialty beverage platform.

How to fight for more social media resources in your company

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Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.

Dunkin' Donuts unveils mobile app for payment and gifting

by Alicia Kelso — Editor, QSRWeb.com

Platform includes nutritional information, social media connector and restaurant locator.

Tim Hortons jumps into single-serve coffee market

by Alicia Kelso — Editor, QSRWeb.com

WiFi access, digital menu boards, double drive-thrus all part of current strategy.

Jack in the Box customer experience initiatives paying off

by Alicia Kelso — Editor, QSRWeb.com

Company signs agreement to outsource distribution business.

Wendy's to increase focus on Hispanic market, morning daypart

by Alicia Kelso — Editor, QSRWeb.com

Company experiences second quarter same-store sales increase of 3.2 percent.

Podcast: Chick-fil-A just one example of brands becoming more political

by James Bickers — Editor, Networld Alliance

Retail experts weigh in on social media's influence on companies' political transparency.

Vending innovations pose threat to QSR segment

by Alicia Kelso — Editor, QSRWeb.com

Tech advances help machines evolve from candy-filled office staples to fresh pizza providers.

Chick-fil-A responds to 'anti gay' Facebook criticism

by Alicia Kelso — Editor, QSRWeb.com

Brand's Facebook page dominated by this conversation.

Wendy's new mobile app offers customized calorie counting

Guests can store their favorite meal selections for future reference.

Will Instagram become a more effective marketing tool than Facebook?

by Alicia Kelso — Editor, QSRWeb.com

Brands are stepping up their photo-based campaigns.

McDonald's previews technology features at Olympic restaurants

In anticipation of large crowds, the flagship McDonald's includes seating for 1,500, including 70 seats on a second floor balcony with a view of the Olympic…

Customer feedback provides key for location-specific improvements

By reading and understanding credible mentions online and translating it into location-specific data, restaurant executives can understand the real issues that…