How QSRs can gain maximum benefit from digital menu boards

Having digital menu boards instills a perception of technology leadership in the minds of today's technology savvy consumer.

Drive-thru usage up, speed of service down

by Alicia Kelso — Editor, QSRWeb.com

Chains add technology, double lanes to expedite orders.

Popeyes lifted by national marketing, promotional offerings

by Alicia Kelso — Editor, QSRWeb.com

Recent limited time offerings have set sales records.

Commentary: Customer intelligence drives loyalty

By Ashish Gambhir

Mobile: What your customers are using

by Alicia Kelso — Editor, QSRWeb.com

Panel discusses trends in the table and delivery service spaces as they apply to restaurant strategies.

Burger King creates social media sites for delivery service

by Alicia Kelso — Editor, QSRWeb.com

Company responds to fans that it will be expanding soon.

Dunkin' Brands lifted by coffee platform

by Alicia Kelso — Editor, QSRWeb.com

Worldwide system-wide sales growth in the first quarter was primarily attributable to Dunkin' Donuts U.S. comparable store sales growth, global store…

Sub shop grows behind marijuana theme

by Alicia Kelso — Editor, QSRWeb.com

Cheba Hut focused on campus and metropolitan markets.

McDonald's focus on core items, reimaging and labor pays off

by Alicia Kelso — Editor, QSRWeb.com

As leadership transition takes place, company remains disciplined about menu enhancements, customer experience.

Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Showing guests something extra ignites loyalty

Operators who take the time, once the basics are being flawlessly executed, to bring in elements of showcasing their food to their captive audience guests will…

5 ways mobile-based loyalty programs will grow your business

Mobile-based loyalty programs allow you to connect with your customers anytime through text messaging so you can send instant incentives, which can stimulate…

Burger King launches biggest marketing, menu initiatives ever

by Alicia Kelso — Editor, QSRWeb.com

New website, menu boards, uniforms and packaging have also been introduced.

McDonald's CEO Jim Skinner to retire; COO Don Thompson to succeed

by Alicia Kelso — Editor, QSRWeb.com

Skinner was an architect of chain’s Plan to Win strategy, which included reimaged restaurants and a broader menu.

Poor employee feedback leads to poor customer service

If you establish a system, perhaps weekly, to keep track of your employees' feedback, it proves that you care.

McDonald's franchisee's deployment puts nutritional kiosks in spotlight

by Alicia Kelso — Editor, QSRWeb.com

Impending menu labeling laws cause some operators to consider in-store technology.

Popeyes to accelerate unit reimaging

by Alicia Kelso — Editor, QSRWeb.com

Company adds leadership development to strategic plan.

Turning social media mentions into best-in-class business insight

Operators must understand the difference between marketing and operational insights from online feedback before they can use that information to their…