Customer Service / Experience News & Media
Jersey Mike's loyalty program earns award for innovation
October 10, 2012
Hospitality Technology (HT) magazine has named Jersey Mike's Subs as one of the winners of its 2012 Restaurant Breakthrough Awards.
read nowNCR unveils c-store mobile payment app
October 9, 2012
NCR Corporation has introduced ConvenienceGo (C-Go), a mobile payment application for smartphones that can be store branded. The app allows convenience store…
read nowRestaurant.com debuts verified diner reviews
October 9, 2012
Restaurant.com has added "Verified Diner Reviews" to help consumers find local establishments and share their opinions.
read nowYogurtland asks guests to submit masterpiece creations
October 9, 2012
Yogurtland is hosting a new "My Masterpiece" contest, where guests have the chance to submit their favorite frozen yogurt creations for a chance to win free…
read nowVirginia McDonald's installs iPads for customer use
October 8, 2012
A new McDonald's restaurant in the Norfolk–Virginia Beach, Va., area features iPads mounted on tables inside the dining room for customer use. According to The…
read nowQSRs leading American employment opportunities
October 4, 2012
Despite a stagnant overall U.S. jobs environment, the restaurant industry is poised to turn in its strongest year of job growth since 2004, according to the…
read nowPollo Tropical names VP of operations to elevate customer service
October 4, 2012
Pollo Tropical has announced the promotion of Vicky Timmer to the newly created position of vice president of Operations.
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Smaller chains need mobile, too
by Cherryh Cansler — Editor, FastCasual.com
As consumers become more comfortable with mobile payments, restaurant owners are looking for inexpensive ways to provide them.
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Dunkin CEO optimistic about mobile initiatives
by Alicia Kelso — Editor, QSRWeb.com
During Wells Fargo Securities Summit, Nigel Travis touts product pipeline, K-cup promotions.
read nowMcDonald's restaurants host children's toothbrush collection drives
October 3, 2012
In honor of National Dental Hygiene Month, McDonald's Restaurants in Philadelphia are holding toothbrush collection drives throughout October. As part of the…
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Using social media conversations to foster brand awareness
by Valerie Killifer — Editor, FastCasual.com
Most online conversations are positive; however customer service is an easy point of contention.
read nowMICROS implements Isis SmartTap m-commerce app at restaurants
October 2, 2012
MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced the integration of the Isis…
read nowReport: Typical QSR customer is young adult male who dines in
October 2, 2012
Recent demographic analysis from Technomic finds that the typical quick-service restaurant customer is Caucasian, between 25 and 34 years old, accompanied by…
read nowGreat American Cookies launches literacy awareness campaign
October 2, 2012
Great American Cookies kicked off National Cookie Month Monday by giving away free chocolate chip cookies to customers all day. The chain is also celebrating…
read nowDunkin' Brands joins mobile-commerce exchange
October 2, 2012
The Merchant Customer Exchange announced that Dunkin' Brands, parent company of Dunkin' Donuts and Baskin-Robbins, has committed to the mobile-commerce…
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Restaurant marketers continue to underspend in the digital space
Data generated from new digital customer engagement tools provide restaurant marketers with a far greater knowledge of their top customers than has ever…
read nowChick-fil-A adds Envysion video business intelligence solution
October 1, 2012
Chick-fil-A has selected Envysion Inc., a Managed Video as a Service (MVaaS) provider, as a video provider. Chick-fil-A will use Envysion to improve…
read nowBurger King partners with mobile game developer for Kids Meal promo
October 1, 2012
ZeptoLab, the developer of the mobile game Cut the Rope, has announced a promotional partnership with Burger King. The promotion will feature exclusive toys…
read nowSurvey names Ben & Jerry's as America's favorite ice cream chain
September 28, 2012
A new survey from Market Force Information shows that Ben & Jerry's is America's favorite ice cream chain. The study surveyed more than 7,600 U.S.
read nowDunkin' Donuts debuts two new pumpkin coffee flavors
September 28, 2012
To celebrate National Coffee Day, which is Sept. 29, Dunkin' Donuts has unveiled its Pumpkin Mocha and Pumpkin White Chocolate coffee and lattes. Available hot…
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