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Customer Service / Experience News & Media

Dunkin' Brands testing new American Express mobile feature

May 14, 2012

American Express has launched a mobile offer engine that recommends and ranks relevant merchant offers in real time for U.S. Cardmembers based on their…

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Orange Leaf launches custom fro-yo app

May 14, 2012

Orange Leaf Frozen Yogurt has launched My Orange Leaf, (www.myorangeleaf.com), an online microsite and accompanying update to its existing mobile app…

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Subway hosting Wounded Warrior alumni for Battleship screening

May 14, 2012

On Tuesday, Subway will offer an exclusive screening to the new movie Battleship for local alumni of the Wounded Warrior Project. The movie officially…

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Subway tops consumer poll for 8th year

May 11, 2012

According to the recently released 2012 Harris Poll EquiTrend Study, Subway Restaurants is America's top-rated quick-service restaurant brand. This marks the…

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Quiznos overhauls brand, menu

May 11, 2012

Quiznos has launched a new branding campaign, called "QRAVE Quiznos," in addition to menu enhancements, franchisee resources and more.

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Jack in the Box adds four items to Value Menu

May 10, 2012

Beginning today, Jack in the Box restaurants are featuring four new items on its value menu, including chicken nuggets with all white meat.

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Krispy Kreme invites fans to 75th birthday celebration

May 9, 2012

This year marks the 75th anniversary of Krispy Kreme Doughnuts and, in celebration, the chain is inviting its fans around the world to post a Happy 75th…

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Study: Online marketing helps restaurants personalize offers

May 9, 2012

Restaurants use online and email marketing to provide consumers the personalized offers they prefer, according to new research by the National Restaurant…

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Is social media part of your marketing mix?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

We all know that our friends and families influence us if they give us a recommendation…or a ‘stay away!’ …for a vendor or business. And those recommendations…

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NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was…

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Farmer Bros. unveils artisan coffee collection

May 7, 2012

To help meet consumers' growing demand for quality coffee products, Farmer Brothers unveiled its Artisan Collection line of Rainforest Alliance-certified…

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NCR launches social media referral and customer feedback solution

May 7, 2012

NCR Corp. has announced the launch of its NCR Customer Voice, a Web-based customer loyalty, retention and referral tool that enables operators to monitor…

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Dunkin' Donuts MIB3 partnership includes mobile, Twitter promos

May 4, 2012

Dunkin' Donuts has partnered with Sony Pictures to launch a multifaceted promotion ahead of the Men In Black 3 movie release. The campaign includes a new…

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Burger King offers promotional price for Crispy Chicken Strips

May 3, 2012

Burger King restaurants nationwide are offering guests the chance to try the new Crispy Chicken Strips at a special promotional price May 5 and 6. For those…

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NRA partners with Kidzsmart to promote Kids LiveWell

May 2, 2012

As part of its ongoing efforts to promote its Kids LiveWell program, the National Restaurant Association has announced a new partnership with Kidzsmart…

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Dairy Queen marks Oreo's 100th birthday with Facebook contest

May 2, 2012

Dairy Queen is marking Oreo's 100th birthday with a location-based, social media-driven contest that will net the winners $100,000.

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Burger King creates social media sites for delivery service

by Alicia Kelso — Editor, QSRWeb.com

Company responds to fans that it will be expanding soon.

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Nutrition information display kiosks to show up at NRA show

May 1, 2012

QA Graphics, an Iowa-based interactive design firm, announced today that the company will demonstrate its nutrition information kiosk solution at the National…

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Krispy Kreme deploys NCR's cloud-management solution

May 1, 2012

NCR Corporation has announced that it has entered into a new agreement with Krispy Kreme to implement the NCR Aloha restaurant technology solution in all of…

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White Castle launches new 'Craver Nation' loyalty program

May 1, 2012

To kickoff National Hamburger Month, White Castle has launched a new loyalty program for its customers called Craver Nation. The program encourages Cravers to…

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