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Customer Service / Experience News & Media

Krispy Kreme celebrates 75th birthday with new doughnuts

July 9, 2012

Krispy Kreme has launched new birthday doughnuts just in time for its 75th anniversary celebration this weekend.

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The Arby's Foundation, Share Our Strength kick off Hungry For Happiness Tour

July 5, 2012

The Arby's Foundation, in partnership with Share Our Strength's No Kid Hungry campaign, is spending the summer on a Hungry For Happiness mobile tour. The goal…

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Taco Bell promotes Cantina line with BOGO Facebook deal

July 3, 2012

Taco Bell's new Cantina Bell menu will officially be available nationwide on Thursday and, to promote the launch, a buy-one-get-one-free campaign will be held…

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Chick-fil-A under fire again from gay rights groups

July 3, 2012

A new report from Equality Matters shows that Chick-fil-A has continued to donate millions of dollars to organizations that are considered anti-gay. This…

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Carl's Jr., Hardee's encouraging online donations for military families

July 3, 2012

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's restaurant chains, raised more than $750,000 for military families and communities through its…

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Taco Bell treats Alaskans to free tacos after hoax

July 2, 2012

A feud between two Bethel, Alaska, residents resulted in Taco Bell's "Operation Alaska" over the weekend, in which the chain gave away about 10,000 tacos.

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McDonald's launches educational webinar series for Hispanics

July 2, 2012

McDonald's has announced the latest extension to its national Hispanic education program with the launch of Latinos Rumbo al College, a free webinar series…

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Subway testing mobile ordering app, delivery

June 29, 2012

Subway restaurants in Orange County, Calif., are testing a new mobile app developed by ZippyYum that allows consumers to order meals using their iPhone, iPod…

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A&W Burger franchisee launches mobile marketing initiative

June 29, 2012

3Seventy, a provider of mobile engagement solutions, has announced the launch of a new SMS marketing campaign for Harman Management, the owner of A&W…

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Study: Dallas is the busiest market for QSRs

June 28, 2012

In 2011, 34 percent of the population in Dallas patronized a quick-service restaurant 20 or more times a month, making it the No. 1 market for incidence of…

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Tim Hortons testing WiFi

June 27, 2012

Some Tim Hortons restaurants are currently testing wireless Internet services for its customers.

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McDonald's names Happy Meal Chefs contest winners

June 27, 2012

Sarah Ralston, 11, of New Albany, Ohio, and Elayna Saley, 8, of Salt Lake City, Utah, recently submitted winning stories about nutritious family mealtime to…

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McDonald's previews technology features at Olympic restaurants

In anticipation of large crowds, the flagship McDonald's includes seating for 1,500, including 70 seats on a second floor balcony with a view of the Olympic…

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Burger King hosting original chicken sandwich deal

June 26, 2012

This weekend, in celebration of the 4th of July, Burger King restaurants nationwide will offer all guests the BK Original Chicken Sandwich for $1.04 each. The…

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Customer service improvements lead to 8.5 percent sales gain at Captain D's

June 26, 2012

Captain D's rejuvenation efforts have continued through the second quarter of 2012. The 527-unit chain has reported an 8.5 percent same-store sales increase at…

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Carl's Jr., Hardee's hosting Spider-Man costume promotion

June 25, 2012

Comic book legend Stan Lee created Spider-Man 50 years ago and now he's helping spread the word about the Spider-Man Eats Free promotion at Carl's Jr. and…

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Customer feedback provides key for location-specific improvements

By reading and understanding credible mentions online and translating it into location-specific data, restaurant executives can understand the real issues that…

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Rita's Italian Ice partners with Children's Museum of Philadelphia

June 21, 2012

The Please Touch Museum at the Children’s Museum of Philadelphia now features an interactive Rita’s Italian Ice exhibit. 

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Seattle's Best crowdsources for 'next great coffee drink'

June 20, 2012

Seattle's Best Coffee, part of Starbucks Corporation, is teaming up with celebrity chef Jeff Mauro to launch the Red Cup Showdown – a coast-to-coast search at…

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Dunkin' Donuts features summer trip planner, sweepstakes

June 20, 2012

Dunkin' Donuts is celebrating the first day of summer with a Twitter sweepstakes that offers fans the chance to win a $50 Dunkin' Donuts card.

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