Customer Service / Experience News & Media
Arby's launches No Kid Hungry fundraising campaign
August 20, 2012
Beginning today through Sept. 30, Arby's restaurants nationwide will collect money for the Arby's Foundation and its mission to end childhood hunger through a…
read nowMcDonald's France testing mobile payments with PayPal
August 20, 2012
McDonald's is currently testing a mobile payments option in France through a partnership with PayPal.
read nowA&W Canada raising funds to fight multiple sclerosis
August 20, 2012
For a fourth consecutive year, the Multiple Sclerosis Society of Canada invites Quebecers to join the fight against MS as part of its annual fundraising and…
read nowBurger King launches 50-cent soft serve promotion
August 20, 2012
To mark the end of summer, Burger King Worldwide is promoting its vanilla soft serve in a cone or cup for 50 cents each for a limited time.
read nowMcDonald's Canada introduces contactless payment
August 17, 2012
McDonald's Canada has begun accepting contactless debit payments at participating restaurants throughout the country, with a wider rollout expected next year.
read nowTaco Cabana hosting flan giveaway
August 17, 2012
Taco Cabana is giving away free flans at participating locations on Aug. 21 from 5-8 p.m.
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Dunkin' Donuts unveils mobile app for payment and gifting
by Alicia Kelso — Editor, QSRWeb.com
Platform includes nutritional information, social media connector and restaurant locator.
read nowSoCal McDonald's offering free oatmeal to students
August 16, 2012
To mark the new school year, participating Southern California McDonald's restaurants will offer one free full-size Fruit & Maple Oatmeal to students in…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
read nowShoney's unveils new on-the-go concept
August 15, 2012
Shoney's new concept – Shoney's On The Go – hosted a Grand Opening celebration today in Houston.
read nowFour tips to protecting your online reputation
August 13, 2012
Whether it's from a disgruntled employee, an angry customer or a competitor, a negative online review can hurt your brand's reputation.
read nowBojangles taking reservations for new menu item
August 13, 2012
Bojangles has launched Homestyle Tenders in select markets, including Atlanta, Roanoke and Lynchburg, Va.
read nowPretzelmaker marking National Lemonade Day with giveaway
August 13, 2012
Pretzelmaker will celebrate National Lemonade Day Aug. 20 by giving away free 7 oz. lemonades to guests.
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Tim Hortons jumps into single-serve coffee market
by Alicia Kelso — Editor, QSRWeb.com
WiFi access, digital menu boards, double drive-thrus all part of current strategy.
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Jack in the Box customer experience initiatives paying off
by Alicia Kelso — Editor, QSRWeb.com
Company signs agreement to outsource distribution business.
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Wendy's to increase focus on Hispanic market, morning daypart
by Alicia Kelso — Editor, QSRWeb.com
Company experiences second quarter same-store sales increase of 3.2 percent.
read nowTaco John's thanking customers with free breakfast
August 9, 2012
Taco John's is showing appreciation to its customers by serving free Meat & Potato Breakfast Burritos on Aug. 15. One free burrito per customer is…
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
read nowMcDonald's testing late-night breakfast
August 7, 2012
McDonald's is going after the nocturnal crowd, testing breakfast after midnight in the Columbus, Ohio, market. According to Columbus Business First, the…
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Burger King launches interactive, Family Feud-inspired promotion
August 7, 2012
Burger King Worldwide has launched its Family Food promotion at participating restaurants nationwide. Inspired by the TV game show Family Feud, every game…
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