Customer Service / Experience News & Media
AllergyEats to debut food allergy conference for restaurateurs
August 21, 2012
AllergyEats will host the inaugural "Food Allergy Conference for Restaurateurs: What Every Restaurant Should Know About Food Allergies To Ensure Safety &…
read nowSeattle's Best taps Facebook fans to pick new coffee drink
August 21, 2012
After traveling the country and reviewing hundreds of recipes, Seattle's Best Coffee and TV Chef Jeff Mauro have found the top six new coffee drink ideas in…
read nowEdible Arrangements recognizes top franchisee partners
August 21, 2012
Edible Arrangements founder and CEO Tariq Farid recognized top performing franchisees at the company's seventh annual International Convention recently in…
read nowRita's Italian Ice deploys mobile loyalty platform
August 21, 2012
Rita's Italian Ice is using Punchh, a social loyalty platform designed exclusively for restaurants, to allow its customers to earn rewards for their purchases…
read nowArby's launches No Kid Hungry fundraising campaign
August 20, 2012
Beginning today through Sept. 30, Arby's restaurants nationwide will collect money for the Arby's Foundation and its mission to end childhood hunger through a…
read nowMcDonald's France testing mobile payments with PayPal
August 20, 2012
McDonald's is currently testing a mobile payments option in France through a partnership with PayPal.
read nowA&W Canada raising funds to fight multiple sclerosis
August 20, 2012
For a fourth consecutive year, the Multiple Sclerosis Society of Canada invites Quebecers to join the fight against MS as part of its annual fundraising and…
read nowBurger King launches 50-cent soft serve promotion
August 20, 2012
To mark the end of summer, Burger King Worldwide is promoting its vanilla soft serve in a cone or cup for 50 cents each for a limited time.
read nowMcDonald's Canada introduces contactless payment
August 17, 2012
McDonald's Canada has begun accepting contactless debit payments at participating restaurants throughout the country, with a wider rollout expected next year.
read nowTaco Cabana hosting flan giveaway
August 17, 2012
Taco Cabana is giving away free flans at participating locations on Aug. 21 from 5-8 p.m.
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Dunkin' Donuts unveils mobile app for payment and gifting
by Alicia Kelso — Editor, QSRWeb.com
Platform includes nutritional information, social media connector and restaurant locator.
read nowSoCal McDonald's offering free oatmeal to students
August 16, 2012
To mark the new school year, participating Southern California McDonald's restaurants will offer one free full-size Fruit & Maple Oatmeal to students in…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
read nowShoney's unveils new on-the-go concept
August 15, 2012
Shoney's new concept – Shoney's On The Go – hosted a Grand Opening celebration today in Houston.
read nowFour tips to protecting your online reputation
August 13, 2012
Whether it's from a disgruntled employee, an angry customer or a competitor, a negative online review can hurt your brand's reputation.
read nowBojangles taking reservations for new menu item
August 13, 2012
Bojangles has launched Homestyle Tenders in select markets, including Atlanta, Roanoke and Lynchburg, Va.
read nowPretzelmaker marking National Lemonade Day with giveaway
August 13, 2012
Pretzelmaker will celebrate National Lemonade Day Aug. 20 by giving away free 7 oz. lemonades to guests.
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Tim Hortons jumps into single-serve coffee market
by Alicia Kelso — Editor, QSRWeb.com
WiFi access, digital menu boards, double drive-thrus all part of current strategy.
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Jack in the Box customer experience initiatives paying off
by Alicia Kelso — Editor, QSRWeb.com
Company signs agreement to outsource distribution business.
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Wendy's to increase focus on Hispanic market, morning daypart
by Alicia Kelso — Editor, QSRWeb.com
Company experiences second quarter same-store sales increase of 3.2 percent.
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