Customer Service / Experience News & Media
Dunkin' Donuts unveils mobile app for payment and gifting
by Alicia Kelso — Editor, QSRWeb.com
Platform includes nutritional information, social media connector and restaurant locator.
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SoCal McDonald's offering free oatmeal to students
August 16, 2012
To mark the new school year, participating Southern California McDonald's restaurants will offer one free full-size Fruit & Maple Oatmeal to students in…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
read nowShoney's unveils new on-the-go concept
August 15, 2012
Shoney's new concept – Shoney's On The Go – hosted a Grand Opening celebration today in Houston.
read nowFour tips to protecting your online reputation
August 13, 2012
Whether it's from a disgruntled employee, an angry customer or a competitor, a negative online review can hurt your brand's reputation.
read nowBojangles taking reservations for new menu item
August 13, 2012
Bojangles has launched Homestyle Tenders in select markets, including Atlanta, Roanoke and Lynchburg, Va.
read nowPretzelmaker marking National Lemonade Day with giveaway
August 13, 2012
Pretzelmaker will celebrate National Lemonade Day Aug. 20 by giving away free 7 oz. lemonades to guests.
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Tim Hortons jumps into single-serve coffee market
by Alicia Kelso — Editor, QSRWeb.com
WiFi access, digital menu boards, double drive-thrus all part of current strategy.
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Jack in the Box customer experience initiatives paying off
by Alicia Kelso — Editor, QSRWeb.com
Company signs agreement to outsource distribution business.
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Wendy's to increase focus on Hispanic market, morning daypart
by Alicia Kelso — Editor, QSRWeb.com
Company experiences second quarter same-store sales increase of 3.2 percent.
read nowTaco John's thanking customers with free breakfast
August 9, 2012
Taco John's is showing appreciation to its customers by serving free Meat & Potato Breakfast Burritos on Aug. 15. One free burrito per customer is…
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
read nowMcDonald's testing late-night breakfast
August 7, 2012
McDonald's is going after the nocturnal crowd, testing breakfast after midnight in the Columbus, Ohio, market. According to Columbus Business First, the…
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Burger King launches interactive, Family Feud-inspired promotion
August 7, 2012
Burger King Worldwide has launched its Family Food promotion at participating restaurants nationwide. Inspired by the TV game show Family Feud, every game…
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McDonald's Olympic venue traffic doubling projections
August 6, 2012
McDonald's has announced that its flagship restaurant in Olympic Park in London is serving record-breaking crowds. Also, the chain's four restaurants built…
read nowDunkin's Donuts launches fundraisers to fight cancer
August 6, 2012
For the 20th year, Dunkin' Donuts is supporting the Dana-Farber Cancer Institute and the Jimmy Fund in their global fight against cancer. New England Dunkin…
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Podcast: Chick-fil-A just one example of brands becoming more political
by James Bickers — Editor, Networld Alliance
Retail experts weigh in on social media's influence on companies' political transparency.
read nowRita's Italian Ice launches Secret Flavor Facebook contest
August 3, 2012
Rita's Italian Ice has introduced a Secret Flavor Ice and a Secret Flavor Facebook sweepstakes at outlets across the country. Beginning today and running…
read nowGood Times promoting tourism in wildfire-affected Colorado
August 2, 2012
Golden, Colo.-based Good Times Restaurants Inc. has partnered with Cheyenne Mountain Zoo and other Colorado Springs, Colo.-area attractions to promote the…
read nowNearly 90 percent of chain restaurants listed on Foursquare
August 2, 2012
Restaurant Sciences, a provider of restaurant industry information and analytics, released Foursquare statistics from its Restaurant Internet Marketing Study…
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