Customer Service / Experience News & Media
Taco John's thanking customers with free breakfast
August 9, 2012
Taco John's is showing appreciation to its customers by serving free Meat & Potato Breakfast Burritos on Aug. 15. One free burrito per customer is…
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
read nowMcDonald's testing late-night breakfast
August 7, 2012
McDonald's is going after the nocturnal crowd, testing breakfast after midnight in the Columbus, Ohio, market. According to Columbus Business First, the…
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Burger King launches interactive, Family Feud-inspired promotion
August 7, 2012
Burger King Worldwide has launched its Family Food promotion at participating restaurants nationwide. Inspired by the TV game show Family Feud, every game…
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McDonald's Olympic venue traffic doubling projections
August 6, 2012
McDonald's has announced that its flagship restaurant in Olympic Park in London is serving record-breaking crowds. Also, the chain's four restaurants built…
read nowDunkin's Donuts launches fundraisers to fight cancer
August 6, 2012
For the 20th year, Dunkin' Donuts is supporting the Dana-Farber Cancer Institute and the Jimmy Fund in their global fight against cancer. New England Dunkin…
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Podcast: Chick-fil-A just one example of brands becoming more political
by James Bickers — Editor, Networld Alliance
Retail experts weigh in on social media's influence on companies' political transparency.
read nowRita's Italian Ice launches Secret Flavor Facebook contest
August 3, 2012
Rita's Italian Ice has introduced a Secret Flavor Ice and a Secret Flavor Facebook sweepstakes at outlets across the country. Beginning today and running…
read nowGood Times promoting tourism in wildfire-affected Colorado
August 2, 2012
Golden, Colo.-based Good Times Restaurants Inc. has partnered with Cheyenne Mountain Zoo and other Colorado Springs, Colo.-area attractions to promote the…
read nowNearly 90 percent of chain restaurants listed on Foursquare
August 2, 2012
Restaurant Sciences, a provider of restaurant industry information and analytics, released Foursquare statistics from its Restaurant Internet Marketing Study…
read nowWendy's names Wi-Fi service provider
August 2, 2012
Boingo Wireless Inc. has announced that it has been selected by The Wendy's Company to manage and operate Wi-Fi services at participating Wendy's company…
read nowOnline-To-offline loyalty program closes $3M Series A investment round
August 1, 2012
Plink, an online-to-offline loyalty program that rewards members for dining and shopping, has closed a $3 million Series A round of funding from Grotech…
read nowChick-fil-A 'Appreciation Day' yields big turnouts, some protests
August 1, 2012
Chick-fil-A's "Appreciation Day," the brainchild of former presidential candidate and television talk show host Mike Huckabee, is well underway today.
read nowTaco Bell announces Feed the Beat musicians
August 1, 2012
Taco Bell has announced its 2012 Feed the Beat roster, which includes 100 up-and-coming musicians from across the U.S. who will receive $500 in Taco Bell gift…
read nowGlobal Franchise Group partners with Leukemia and Lymphoma Society
August 1, 2012
Global Franchise Group, parent company of Great American Cookies, Marble Slab Creamery, MaggieMoo's Ice Cream & Treatery and Pretzelmaker, has announced a…
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Vending innovations pose threat to QSR segment
by Alicia Kelso — Editor, QSRWeb.com
Tech advances help machines evolve from candy-filled office staples to fresh pizza providers.
read nowMcDonald's sends young athletes to London Olympics
July 31, 2012
As part of its new Champions of Play program, McDonald's has sent young athletes from around the world to the 2012 London Olympic Games, where they will have…
read nowNPD: Consumer interest in smaller portions, customization lead to combo meal declines
July 30, 2012
Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…
read nowArby's kicks off mobile-based sweepstakes
July 30, 2012
Arby's Restaurant Group Inc. has kicked off its "Snap and Rock" sweepstakes where every player is a winner. Prizes include free food, Pepsi gear and music…
read nowRita's Italian Ice raises $388K for children's cancer research
July 27, 2012
Rita's Italian Ice announced that it raised $388,237 following the June conclusion of the company's nationwide annual Paper Lemon Fundraising campaign and…
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