Customer Service / Experience News & Media
Tasti D-Lite hosts promotions for 25th birthday
August 29, 2012
Tasti D-Lite is marking its 25th birthday with a limited-edition birthday cake flavor, which will be available Sept. 3-30.
read nowTop restaurant execs to meet in San Diego for FCES
August 29, 2012
CEOs and other leaders from the fastest-growing segment of the restaurant industry will gather Oct. 21-23 at San Diego's US Grant Hotel for the seventh annual…
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Reaching more customers through digital technology
by Valerie Killifer — senior editor, NetWorld Alliance
A Q&A with Noah Glass, founder and CEO of online ordering firm OLO, on the new digital customer and the technology driving their dining experiences.
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Its not a chicken-and-egg scenario: quality comes before sales
by Jason Hamilton — VP of Marketing, Snagajob
By assessing applicants for their behavioral preferences, you can find out if an applicant has the energy to work the drive-thru, the customer service for the…
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Time for QSRs to adopt an omnichannel customer engagement strategy
by Christopher Hall — writer, self
Today's selling environment calls for an omnichannel strategy that cuts across digital signage to mobile to online media and is consistent with the in-store…
read nowCulver's enhances website design
August 27, 2012
Culver's has launched a new website at www.culvers.com to better communicate its "Welcome to Delicious" brand story. The centerpiece of the new website is food…
read nowWhite Castle awards Craver Nation winners
August 27, 2012
White Castle's Craver Nation grand prizewinner is William Seaquist of Staten Island, NY. Seaquist will receive free White Castle Sliders for life at his…
read nowCold Stone Creamery hosting 11th annual Make-A-Wish fundraiser
August 27, 2012
Cold Stone Creamery and Make-A-Wish are hosting the 11th Annual World's Largest Ice Cream Social on Sept. 27, the culmination of a month-long fundraising event.
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Foodservice habits of the college Millennial becoming clear
by Alicia Kelso — Editor, QSRWeb.com
Culinary preferences, such as meatless and global cuisines should influence industry for a long time.
read nowDairy Queen offering September Blizzard deal
August 24, 2012
Dairy Queen is kicking off the start of the new school year with a Blizzard deal. Throughout the month of September, participating Dairy Queen and DQ Grill…
read nowWendy's launches nationwide Baconator Challenge tour
August 24, 2012
Wendy's is launching the nationwide Ultimate Baconator Challenge Tour to find bacon's biggest fans.
read nowMcDonald's awards grants to New York Nutrition Network
August 24, 2012
McDonald's New York Tri-State area restaurants announced the recipients of the New York Metro Nutrition Network grants.
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Krispy Kreme aims to create more doughnut occasions
by Alicia Kelso — Editor, QSRWeb.com
Company will also continue to ramp up specialty beverage platform.
read nowKeurig named Harris Poll Brand of the Year
August 23, 2012
Green Mountain Coffee Roasters Inc. has announced that its Keurig branded single cup coffee maker platform has been named "Brand of the Year" in the 201…
read nowCzech McDonald's hosting electric car charging station
August 23, 2012
McDonald's Corp. in the Czech Republic has partnered with power company CEZ to open a charging station for electric cars.
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How to fight for more social media resources in your company
Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.
read nowAllergyEats to debut food allergy conference for restaurateurs
August 21, 2012
AllergyEats will host the inaugural "Food Allergy Conference for Restaurateurs: What Every Restaurant Should Know About Food Allergies To Ensure Safety &…
read nowSeattle's Best taps Facebook fans to pick new coffee drink
August 21, 2012
After traveling the country and reviewing hundreds of recipes, Seattle's Best Coffee and TV Chef Jeff Mauro have found the top six new coffee drink ideas in…
read nowEdible Arrangements recognizes top franchisee partners
August 21, 2012
Edible Arrangements founder and CEO Tariq Farid recognized top performing franchisees at the company's seventh annual International Convention recently in…
read nowRita's Italian Ice deploys mobile loyalty platform
August 21, 2012
Rita's Italian Ice is using Punchh, a social loyalty platform designed exclusively for restaurants, to allow its customers to earn rewards for their purchases…
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