Customer Service / Experience News & Media
Tim Hortons food trucks giving away free beverages all summer
June 19, 2012
Tim Hortons Cafe & Bake Shop is kicking off the summer season with the launch of four food trucks providing free, full-size samples of the chain's most…
read nowLocalgiftcard.com to connect small businesses, consumers nationwide
June 19, 2012
A new website called LocalGiftCards.com will enable customers to support small businesses when purchasing gift cards.
read nowRita's deal marks first day of summer
June 19, 2012
Rita's Italian Ice will offer Regular Italian Ices for $2 to celebrate the First Day of Summer on June 20.
read nowKids meet soccer stars through McDonald's UEFA Euro 2012 sponsorship
June 18, 2012
On June 15, England's Owen Hargreaves and Sweden's Freddie Ljungberg met the McDonald's Player Escorts who were able to walk out with the teams at the Sweden…
read nowBurger King testing mobile payments
June 14, 2012
Burger King Corp. has announced the launch of its BK Mobile Crown Card pilot program with mobile commerce enabler Firethorn Mobile Inc.
read nowTim Hortons Camp Day raises record $11 million
June 12, 2012
Tim Hortons guests and restaurant owners raised a record $11 million for this year's Camp Day, which will help send more than 15,000 kids from economically…
read nowChick-fil-A plans 8th annual Cow Appreciation Day
June 12, 2012
On July 13, Chick-fil-A restaurants nationwide will give away free meals to any customer who is fully dressed as a cow.
read nowBurger King hosts Design the Crown contest for trip to Legoland
June 11, 2012
Burger King's BK Crown Program is hosting a new Design The Crown contest for kids ages 6-12. participants are invited to design their own Burger King Crown for…
read nowRestaurants using iPad kiosks for customer loyalty
June 11, 2012
Tablets are replacing traditional restaurant loyalty cards in a new partnership between FavoriteEats and MokiMobility, a cloud-based mobile device management…
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How QSRs can gain maximum benefit from digital menu boards
Having digital menu boards instills a perception of technology leadership in the minds of today's technology savvy consumer.
read nowTaco Bell's Cantina Bell menu set for official launch
June 6, 2012
After months of testing and the launch of a special website, Taco Bell announced today that it will officially launch its new Cantina Bell menu nationwide on…
read nowMcDonald's Canada offers transparency with new website
June 6, 2012
McDonald's Canada has launched a new and interactive online platform at www.mcdonalds.ca/yourquestions as part of an initiative to be more transparent about…
read nowMcDonald's names Equipment Supplier of the Year
June 5, 2012
McDonald's has named HM Electronics Inc. (HME) as its 2011 Equipment Supplier of the Year. The award is presented annually to the equipment supplier that makes…
read nowSonic anticipates sales bump from service, marketing initiatives
June 4, 2012
Sonic Corp. has announced that estimated systemwide same-store sales for the fiscal third quarter, which ended May 31, increased 2.8 percent. Same-store sales…
read nowWhite Castle plans parfait launch
May 31, 2012
White Castle's Craver Nation loyalty program is hosting a "Slider Bombing" promotion, where fans can take pictures of other people and replace their head with…
read nowDrive-thru usage up, speed of service down
by Alicia Kelso — Editor, QSRWeb.com
Chains add technology, double lanes to expedite orders.
read nowTaco Cabana continues remodeling initiative, adds table service
May 25, 2012
San Antonio, Texas-based Taco Cabana will celebrate the opening of a new restaurant location in its hometown. The location continues the brand's year-long…
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Popeyes lifted by national marketing, promotional offerings
by Alicia Kelso — Editor, QSRWeb.com
Recent limited time offerings have set sales records.
read nowMcDonald's names new APMEA president, London Olympic staff
May 24, 2012
McDonald's has announced that Dave Hoffmann, 44, currently senior vice president for Restaurant Support in McDonald's Asia/Pacific, Middle East and Africa…
read nowMcDonald's Channel to add mobile gaming component
May 23, 2012
Andover Games LLC, a mobile game developer, has announced that it has entered into a three-year agreement with Meteor Group to be its first sales partner in…
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