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Customer Service / Experience News & Media

Taco Bell's Cantina Bell menu set for official launch

June 6, 2012

After months of testing and the launch of a special website, Taco Bell announced today that it will officially launch its new Cantina Bell menu nationwide on…

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McDonald's Canada offers transparency with new website

June 6, 2012

McDonald's Canada has launched a new and interactive online platform at www.mcdonalds.ca/yourquestions as part of an initiative to be more transparent about…

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McDonald's names Equipment Supplier of the Year

June 5, 2012

McDonald's has named HM Electronics Inc. (HME) as its 2011 Equipment Supplier of the Year. The award is presented annually to the equipment supplier that makes…

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Sonic anticipates sales bump from service, marketing initiatives

June 4, 2012

Sonic Corp. has announced that estimated systemwide same-store sales for the fiscal third quarter, which ended May 31, increased 2.8 percent. Same-store sales…

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White Castle plans parfait launch

May 31, 2012

White Castle's Craver Nation loyalty program is hosting a "Slider Bombing" promotion, where fans can take pictures of other people and replace their head with…

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Drive-thru usage up, speed of service down

by Alicia Kelso — Editor, QSRWeb.com

Chains add technology, double lanes to expedite orders.

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Taco Cabana continues remodeling initiative, adds table service

May 25, 2012

San Antonio, Texas-based Taco Cabana will celebrate the opening of a new restaurant location in its hometown. The location continues the brand's year-long…

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Popeyes lifted by national marketing, promotional offerings

by Alicia Kelso — Editor, QSRWeb.com

Recent limited time offerings have set sales records.

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McDonald's names new APMEA president, London Olympic staff

May 24, 2012

McDonald's has announced that Dave Hoffmann, 44, currently senior vice president for Restaurant Support in McDonald's Asia/Pacific, Middle East and Africa…

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McDonald's Channel to add mobile gaming component

May 23, 2012

Andover Games LLC, a mobile game developer, has announced that it has entered into a three-year agreement with Meteor Group to be its first sales partner in…

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White Castle feeds American military members for Fleet Week

May 23, 2012

Thousands of sailors, Marines and members of the Coast Guard are celebrating Fleet Week in New York City this week, and will be treated to White Castle sliders…

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Carl's Jr., Hardee's Spider-Man promo includes Augmented Reality app

May 22, 2012

Carl's Jr. and Hardee's have a variety of promotions planned for their partnership with Columbia Pictures' theatrical release of The Amazing Spider-Man, in…

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Jersey Mike's mobile rewards program signs up 200K in a month

May 21, 2012

Jersey Mike's Subs' new Sub Club Rewards Program yielded 200,000 members nationwide in one month.

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Whataburger hosts fundraiser for MDA Summer Camp attendees

May 18, 2012

On May 23, Whataburger Restaurants will celebrate National Burger Month by raising money for the Muscular Dystrophy Association (MDA). From 5 to 8 p.m.…

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McDonald's UK testing table service

May 17, 2012

McDonald's is testing table service at some of its 1,200 units throughout the United Kingdom. According to the Daily Mail, servers have been hired as a way for…

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TCBY rolls out mobile truck

May 17, 2012

TCBY has launched its new frozen yogurt truck platform in Charlotte, N.C., as part of its strategic expansion. The mobile truck model was rolled out to meet…

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Great American Cookies hosts Father's Day baseball promotion

May 16, 2012

To celebrate Father's Day, Great American Cookies is hosting a national contest celebrating the "Great American Dad." From now through May 28, Great American…

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Mobile: What your customers are using

by Alicia Kelso — Editor, QSRWeb.com

Panel discusses trends in the table and delivery service spaces as they apply to restaurant strategies.

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McDonald's UK launches 'behind the scene's website

May 15, 2012

McDonald's UK is launching a new website, www.WhatMakesMcDonalds.co.uk, this week to provide a "behind the scenes" look at the chain through articles, videos…

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