Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

Dunkin' Brands lifted by coffee platform

by Alicia Kelso — Editor, QSRWeb.com

Worldwide system-wide sales growth in the first quarter was primarily attributable to Dunkin' Donuts U.S. comparable store sales growth, global store…

The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

Whopper Bar debuts in Canada

April 26, 2012

Burger King Restaurants of Canada Inc. has opened its first Whopper Bar restaurant, located in the Calgary International Airport. The location highlights the…

Want to Facebook? What are you waiting for

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We…

Sub shop grows behind marijuana theme

by Alicia Kelso — Editor, QSRWeb.com

Cheba Hut focused on campus and metropolitan markets.

McDonald's focus on core items, reimaging and labor pays off

by Alicia Kelso — Editor, QSRWeb.com

As leadership transition takes place, company remains disciplined about menu enhancements, customer experience.

Carl's Jr., Hardee's raising money for military families

April 23, 2012

CKE Restaurants Inc., parent company to the Carl's Jr. and Hardee's chains, has launched its Stars for Heroes fundraising campaign this week at participating…

Burger King launches food truck tour, sampling program

April 19, 2012

Burger King has kicked off the biggest sampling campaign in its history, offering free samples of items from the brand's recently expanded menu.

Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Tim Hortons launches online group ordering app

April 17, 2012

Tim Hortons has launched a new web-based application called TimmyRun, allowing guests to order and customize from the brand's full beverage menu, as well as…

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Ben & Jerry's flagship store opens in Tokyo with new design

April 13, 2012

Ben & Jerry's will open its flagship store in Tokyo on April 14, on Omotesando Boulevard. The location will feature a 1960s-era design theme with a tech…

Singapore Subway restaurants adopt mobile loyalty program

April 12, 2012

Subway Singapore has joined the Pointpal loyalty and rewards community. With the announcement, Subway customers can now use their mobile phone (Apple iOS or…

Burger King offers introductory deal on chicken wraps

April 12, 2012

Burger King is inviting consumers to try its new chicken wraps for $1 this weekend only.

Florida students to be treated to McDonald's breakfast

April 12, 2012

For the third consecutive year, more than 800 McDonald's restaurants across Florida will provide a free breakfast to public school students on the first day of…

Dunkin' Donuts radio ad sprays coffee aroma

April 11, 2012

A Dunkin' Donuts radio ad in South Korea emits the aroma of coffee whenever it plays. According to PSFK, the campaign, named Flavor Radio, uses a unique…

Sonic hosting all-day Happy Hour on Tax Day

April 11, 2012

Sonic Drive-In will extend its Happy Hour deal – half-price fountain drinks and slushes – to all day on Tax Day, April 17.