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Customer Service / Experience News & Media

NRA partners with Kidzsmart to promote Kids LiveWell

May 2, 2012

As part of its ongoing efforts to promote its Kids LiveWell program, the National Restaurant Association has announced a new partnership with Kidzsmart…

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Dairy Queen marks Oreo's 100th birthday with Facebook contest

May 2, 2012

Dairy Queen is marking Oreo's 100th birthday with a location-based, social media-driven contest that will net the winners $100,000.

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Burger King creates social media sites for delivery service

by Alicia Kelso — Editor, QSRWeb.com

Company responds to fans that it will be expanding soon.

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Nutrition information display kiosks to show up at NRA show

May 1, 2012

QA Graphics, an Iowa-based interactive design firm, announced today that the company will demonstrate its nutrition information kiosk solution at the National…

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Krispy Kreme deploys NCR's cloud-management solution

May 1, 2012

NCR Corporation has announced that it has entered into a new agreement with Krispy Kreme to implement the NCR Aloha restaurant technology solution in all of…

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White Castle launches new 'Craver Nation' loyalty program

May 1, 2012

To kickoff National Hamburger Month, White Castle has launched a new loyalty program for its customers called Craver Nation. The program encourages Cravers to…

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Webinar covers big data to drive consumer behavior

April 30, 2012

The use of big data to drive customer behavior has been implemented by retailers and restaurants nationwide looking to increase loyalty, retention and to drive…

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The Benefits of Facebook for Online Ordering at Restaurants

Social media helps operators increase speed and accuracy for takeout orders.

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Dunkin' Brands lifted by coffee platform

by Alicia Kelso — Editor, QSRWeb.com

Worldwide system-wide sales growth in the first quarter was primarily attributable to Dunkin' Donuts U.S. comparable store sales growth, global store…

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The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

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Whopper Bar debuts in Canada

April 26, 2012

Burger King Restaurants of Canada Inc. has opened its first Whopper Bar restaurant, located in the Calgary International Airport. The location highlights the…

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Want to Facebook? What are you waiting for

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Ninety five percent. That’s right, 95% of all consumers are on Facebook, according to our latest research findings across both North America and the UK. We…

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Sub shop grows behind marijuana theme

by Alicia Kelso — Editor, QSRWeb.com

Cheba Hut focused on campus and metropolitan markets.

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McDonald's focus on core items, reimaging and labor pays off

by Alicia Kelso — Editor, QSRWeb.com

As leadership transition takes place, company remains disciplined about menu enhancements, customer experience.

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Carl's Jr., Hardee's raising money for military families

April 23, 2012

CKE Restaurants Inc., parent company to the Carl's Jr. and Hardee's chains, has launched its Stars for Heroes fundraising campaign this week at participating…

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Burger King launches food truck tour, sampling program

April 19, 2012

Burger King has kicked off the biggest sampling campaign in its history, offering free samples of items from the brand's recently expanded menu.

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Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

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Tim Hortons launches online group ordering app

April 17, 2012

Tim Hortons has launched a new web-based application called TimmyRun, allowing guests to order and customize from the brand's full beverage menu, as well as…

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Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

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Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

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