Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Tim Hortons launches online group ordering app

April 17, 2012

Tim Hortons has launched a new web-based application called TimmyRun, allowing guests to order and customize from the brand's full beverage menu, as well as…

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Ben & Jerry's flagship store opens in Tokyo with new design

April 13, 2012

Ben & Jerry's will open its flagship store in Tokyo on April 14, on Omotesando Boulevard. The location will feature a 1960s-era design theme with a tech…

Singapore Subway restaurants adopt mobile loyalty program

April 12, 2012

Subway Singapore has joined the Pointpal loyalty and rewards community. With the announcement, Subway customers can now use their mobile phone (Apple iOS or…

Burger King offers introductory deal on chicken wraps

April 12, 2012

Burger King is inviting consumers to try its new chicken wraps for $1 this weekend only.

Florida students to be treated to McDonald's breakfast

April 12, 2012

For the third consecutive year, more than 800 McDonald's restaurants across Florida will provide a free breakfast to public school students on the first day of…

Dunkin' Donuts radio ad sprays coffee aroma

April 11, 2012

A Dunkin' Donuts radio ad in South Korea emits the aroma of coffee whenever it plays. According to PSFK, the campaign, named Flavor Radio, uses a unique…

Sonic hosting all-day Happy Hour on Tax Day

April 11, 2012

Sonic Drive-In will extend its Happy Hour deal – half-price fountain drinks and slushes – to all day on Tax Day, April 17.

Showing guests something extra ignites loyalty

Operators who take the time, once the basics are being flawlessly executed, to bring in elements of showcasing their food to their captive audience guests will…

Bistro offerings complement hospital's mission of health and wellness

by Betsy Craig — pres, menutrinfo.com

The Colorado Center's mission is to promote health and prevent disease by reducing obesity and the rates of weight-related chronic diseases, and this new…

Healthful, flavorful meals top trends at QSRs, fast casuals

April 9, 2012

As diners become more sophisticated in their tastes and desire for flavorful, healthful foods, quick-service and fast casual operators are plating up…

RewardMe webinar to focus on driving consumer behavior

April 5, 2012

RewardMe and FastCasual.com are hosting the webinar, "How to use BIG DATA to influence customer behavior," on April 19 at 2 p.m.

Dine Out for No Kid Hungry raises $2.4 million

April 4, 2012

Share Our Strength’s Dine Out For No Kid Hungry has announced that restaurants across the country and their customers raised nearly $2.4 million last year in…

5 ways mobile-based loyalty programs will grow your business

Mobile-based loyalty programs allow you to connect with your customers anytime through text messaging so you can send instant incentives, which can stimulate…

Three things you need to know about Facebook Timeline for brands

by Lisa DiVirgilio

The new layout allows brands to interact privately with customers and stay updated on page data.

AOpen powering digital menu boards in Moscow Wendy's

April 3, 2012

AOpen Inc. recently announced that its digital signage media players are powering digital menu boards and entertainment signage in Moscow Wendy's restaurants.

McDonald's UK partners with free WiFi provider

April 2, 2012

O2 has announced that it has secured a new five-year deal to provide the free wireless Internet available in McDonald's 1,200 restaurants in the United…

Burger King launches biggest marketing, menu initiatives ever

by Alicia Kelso — Editor, QSRWeb.com

New website, menu boards, uniforms and packaging have also been introduced.