Panda Express launches in-house delivery to 'cut out the middleman'

June 17, 2020

Panda Express said it has contracted with a delivery services firm to add in-house delivery to its current third-party providers, including Uber Eats and…

Pay, right away, a key plus for QSR delivery drivers

by Steve Barha — Founder, Instant Financial

A lot of QSRs are now thinking about deploying their own delivery drivers as online ordering and delivery intensify, and the third-party delivery landscape…

Yum Brands sues Grubhub alleging distribution deal violated

June 12, 2020

Yum Brands, the owner of Taco Bell, Pizza Hut and KFC, has filed suit against Grubhub Inc., alleging that the online food ordering platform violated a…

New CMO upping Yoshinoya Japanese Kitchen's digital game

June 12, 2020

Yoshinoya America, known for its Japanese-inspired rice bowls, has launched its first loyalty program, Yoshinoya Rewards, as well as digital ordering for…

JustEat Takeaway to buy Grubhub in $7.3B stock deal

June 10, 2020

JustEat Takeaway.com NV agreed to buy Grubhub Inc. in an all stock transaction valued at $7.3 billion, creating the world's largest food delivery platform…

How to Start Loving Third-Party Delivery

The evolutions and ruckus created by third-party delivery happened in three very short, albeit dramatic Acts. So grab your popcorn and take a seat folks, this…

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3 Ways to Re-Build Brand Trust & Attract Guests During COVID

Guests have increased anxiety about the food pickup & collection process today. Restaurants need to rebuild brand trust by delivering these 3 things.

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Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

Consumers leaning into order pickup

June 3, 2020

When it comes to digital restaurant orders, consumers prefer picking them up compared to delivery and are ordering more meals online than ever primarily due to…

Cincinnati city council caps delivery fees at 15%

May 22, 2020

Add Cincinnati, Ohio to the growing list of cities that are capping third-party delivery fees. Thursday, the local city council passed legislation that caps…

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

Kitchen United opens in Austin

May 21, 2020

Kitchen United, a kitchen-as-a-service company built to serve off-premise dining, has opened a center in Austin, Texas. The facility, referred to as Kitchen…

Service helps brands build in-house delivery, bypass 3rd-party providers,

May 21, 2020

Irvine, California-based gig engagement platform provider, ShiftPixy, has launched an initiative that it said in a news release will "help restaurants reclaim…

QSR customers dissatisfied with delivery, but still won't dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

A consumer survey and another data analysis show consumers are not racing back to dine in, but are committed to delivery, though many have big issues with how…

Subway's take on getting back to dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.

Moto, QikServe launching mobile ordering at UK rest stops, starting with Burger King

May 18, 2020

Moto, the largest highway service operator in the U.K., is launching a click-and-collect mobile ordering program at 48 of its sites, backed by QikServe's…

NYC Council caps third-party delivery fees

May 14, 2020

The New York City Council voted to cap commissions on third-party food delivery services during the state of emergency, a move that supporters say will provide…

May 26 webinar hones in on curbside pickup, delivery transition tips that work

The pandemic has pushed restaurant curbside pickup and delivery practices to the top of operators' priority lists. Check out this free webinar for one brand's…

Newly launched website helping restaurants cut third-party delivery

May 11, 2020

Lunchbox, a digital ordering platform, has launched a non-profit website called Help Main Street to help local business owners provide delivery service without…

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