Restaurateurs dish on 3rd-party delivery (Hint: The news isn't good)

by S.A. Whitehead — Food Editor, Net World Media Group

From late, cold and just plain old missing orders, to less-than-professional and poorly trained delivery drivers, restaurateurs had plenty to say about…

McDonald's expands McDelivery nationwide via DoorDash, Uber Eats

August 28, 2019

Late Wednesday, McDonald's announced it is expanding delivery nationwide to include more than 10,000 U.S. locations through partnerships with DoorDash and Uber…

3 rewarding realities of QSR real-time engagement

Want to see real revenue results? Reel in customers with real-time marketing and realize three benefits that can mean a new and improved reality for your brand.

Quizno's, Taco Del Mar CEO on going 'shopping' in the QSR brand supermarket

As president and CEO of Rego Restaurant Group, Tim Casey is in the QSR alchemist's dream seat, tasked as he is with turning around wayward QSRs, while also…

Revention teams with DoorDash on mobile ordering, last mile delivery for restaurants

August 21, 2019

Revention, a Houston-based provider of mobile ordering and POS technology for restaurants, has entered an agreement with DoorDash to offer on-demand logistics…

Wendy's to give away 2M DoorDash-delivered spicy nuggets in 7 days

August 12, 2019

Today through Aug. 19, Wendy's is promoting both its social media prominence and delivery relationship with DoorDash by using the 2 million likes the brand…

Dunkin' does it again: The Great Pumpkin has arrived

August 12, 2019

Yes, it's early August. Yes, kids are still in the pool. but the great QSR annual pumpkin race has begun with today's announcement from that fittingly…

Roy Rogers pulls the 'Trigger' on QSR's new life

In this podcast, Roy Roger CEO Jim Plamondon tells host and QSRweb Editor Shelly Whitehead "People treat us differently" than most QSRs. In this one-on-one…

Grubhub announces policy changes following fracas over ordering fees

August 2, 2019

Restaurant delivery platform Grubhub and its Seamless unit, following a recent controversy over how the companies have handled fees, have announced a series of…

Square sells Caviar food-ordering platform to DoorDash for $410M

August 2, 2019

DoorDash is buying food-ordering platform Caviar from Square for $410 million in cash and DoorDash Inc. preferred stock. 

Del Taco Q2 results show value in 'value' menus, expanded delivery

July 30, 2019

Though net income dropped at Mexican-American QSR, Del Taco during the quarter ending June 18, systemwide comp sales grew 2.2% along with 3.1% growth in…

White Castle partners with Uber Eats, celebrates 'Harold & Kumar' anniversary

July 30, 2019

White Castle today said Uber Eats will now take orders and deliver the brand's food to residents around more than 330 of its nearly 400 locations, nationally.

Shift4Payments names DoorDash as launch partner for third-party software marketplace

July 29, 2019

Is your QSR's digital path diverting business to third parties?

by Jackie Berg — mArketing director, olo

Digital presence is everything today, but too many QSRs are unwittingly diverting sales to third-parties thanks to a cluttered digital path that drags the…

Taco Bell, Pizza Hut name new CEOs

July 26, 2019

Former adidas Group North America President Mark King will take the reins as Taco Bell CEO, and Yum sister brand, Pizza Hut, has promoted its U.S. President…

From food trucks to popping pearls, Wetzel's Pretzels CEO sees bright future

In the twists and turns of everyday QSR operations, few brands get more twisted, tasty and fun than West Coast-born and bred, Wetzel's Pretzels. On this week's…

McDonald's expands delivery in Houston via DoorDash

July 17, 2019

McDonald's USA is partnering with DoorDash to expand delivery to include 200 Houston-area locations, beginning July 29, a news release said. 

Biggest Chinese delivery provider launches national charity for riders'/drivers' children

July 17, 2019

The biggest foodservice delivery provider in the world's biggest restaurant delivery market of China is doing something pretty big for its so-called "delivery…

Kahala, DoorDash partnership brings 25+ brands to nation's doors

July 16, 2019

Kahala Brands — parent company of Cold Stone Creamery, sweetFrog and 28 other limited service brands — announced a nationwide partnership with on-demand…

Grubhub calls Schumer's 'fake fee' accusations 'flagrantly inaccurate'

by Cherryh Cansler — Publisher, FastCasual.com

July 15, 2019

Grubhub isn't backing down from New York Sen. Chuck Schumer's accusations that it has been charging delivery fees to New York restaurants for orders that…