Restaurant designer to QSR brands: Will you let tech build or block customer connection?

by S.A. Whitehead — Food Editor, Net World Media Group

Does your QSR's accommodation for, and use of restaurant tech impinge or improve upon your customer experience? A noted restaurant designer told a crowd at the…

Door-delivered Dunkin' now an NYC reality

June 17, 2019

Dunkin' and Grubhub have partnered on the doughnut chain's new Dunkin' Delivers service, with a New York city kick-off involving more than 400 Dunkin' store's…

Is Amazon already back in the food delivery game?

by Cherryh Cansler — Editor, FastCasual.com

June 14, 2019

Although Amazon announced earlier this week that it was closing its 4-year-old Amazon Restaurants delivery service, it's not quite out of the food delivery…

KFC US CEO on building a better bucket of chicken + Chowly CEO on streamlining third-party delivery

by S.A. Whitehead — Food Editor, Net World Media Group

This week we go inside that heavenly scented bucket of Kentucky Fried Chicken as we pull back the curtain on the 89-year-old KFC brand with the help of KFC…

QSRs in 'Amazon mindset' age: Does your brand really meet customer expectations?

As the market continues to adopt the "Amazon mindset" of expected online ordering and delivery across food service, many QSRs remain in "catch-up" mode. But…

From cashless customers to voice-enabled everything, top QSR tech trends are changing 'business as usual'

by Donna Cobb — Executive Director, Enterprise Marketing, Comcast Business

Diners are gravitating toward the increased use of voice and kiosks, and the decreased use of cash, thanks to these three top trends that are changing the way…

Postmates to launch television ad campaign featuring Martha Stewart

May 20, 2019

Postmates, the on-demand delivery firm, has announced that its first national television ad campaign will feature celebrity home improvement expert Martha…

Delivery-only wings brand takes flight with a little lift from Uber Eats data

by S.A. Whitehead — Food Editor, Net World Media Group

"Have wings, will party." That could be the anthem of just about any sports enthusiast anywhere, and certainly in bustling New York City. Today, we talk with…

Making third-party delivery companies work for your QSR

Gallup research found that customers rated third-party delivery service as highest on cost, lowest on speed, and second-lowest on accuracy and quality when…

Delivery: Why it's a big deal for small-town QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

Small-town and rural customers want delivery just as much as any major metro dweller, but third-party companies have been slower to launch in these seemingly…

Cruddy Q1 California weather, late Lent drag down Del Taco quarterly results

May 7, 2019

Del Taco, featured on this week's QSRweb podcast, said its Q1 2019 financials suffered from inclement California weather and a later-than-usual Lenten season…

Taco Cabana, Pollo Tropical Q1 results dragged down by lease-accounting changes

May 7, 2019

Fiesta Restaurant Group Inc., parent company of Taco Cabana and Pollo Tropica, blamed its Q1 declining revenues on changes in lease accounting.

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

by S.A. Whitehead — Food Editor, Net World Media Group

The Cincinnati Reds scored a home run with Apex Supply Chain technologies' "click-and-collect" foodservice system last season, paving the way for widespread…

Postmates adds 1,000 cities, offers Subway $5 off deal

April 24, 2019

Third-party delivery service, Postmates, said it has launched in 1,000 more U.S. cities, bringing its total to more than 3,500 cities nationally, covering…

Ways creative QSR's can still 'deliver' in a post-Amazon Effect world

by Ray Reddy — CEO and Co-Founder, Ritual

Brands that want to survive and thrive in the QSR ecosystem now -- after the game-changing ramifications of the so-called "Amazon Effect" -- would do well to…

Popeyes, Postmates officially partner

April 16, 2019

Popeyes Louisiana Kitchen is doling out free biscuits and delivery to promote its new partnership with Postmates for delivery from 2,000 U.S. locations. All…

Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…

Uber Eats 'takes off' inside Toronto airport

April 5, 2019

In part of a worldwide first pilot program, Toronto Pearson International Airport has partnered with Uber Eats and HMSHost to bring delivery from HMSHost…

Leveling the limited-service playing field: 3 brands talk about 'democratized' dining

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Limited-service restaurant startup and operation is easier than ever thanks to forces that level the playing field, like third-party delivery and commissary…

DoorDash launches immigrant restaurant owner support initiative

March 29, 2019

Delivery platform, DoorDash, has launched an initiative designed to support and promote immigrant and refugee food business owners called Kitchens Without…