What wowed QSRweb readers in 2019

by S.A. Whitehead — Food Editor, Net World Media Group

From major C-suite changes at major QSRs, to everything and anything about the delivery game in quick-service, the top stories "of the year that was" on…

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…

Roy Rogers partners with Singer EVI for expansion-oriented kitchen improvements

December 5, 2019

Western-themed QSR, Roy Rogers Restaurants, has inked a partnership deal with Singer EVI to provide equipment fulfillment and kitchen design support for…

Postmates slashes staff, closes Mexico City office as investors sour on gig companies

December 4, 2019

On demand delivery service Postmates has slashed dozens of jobs and closed its Mexico City office amid rising investor concerns about several high profile gig…

'From pizza to pad thai' -- Kroger-Clustertruck partnership puts ghost kitchens in Midwest metros

December 3, 2019

U.S. grocery superpower, Kroger, has partnered with delivery-only software platform, Clustertruck to offer a ghost kitchen concept that will serve multiple…

3 ways to take advantage of the delivery market with ghost kitchens

Time will tell if ghost kitchens are truly sustainable and here to stay, but if you are a restaurant owner, it’s worth taking a look at the various models…

Presented by FastCasual.com

QSR Conundrums: Taming that booming 'order-online, pickup in-store' business

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a new QSRweb bimonthly series, QSR Conundrums, our experts give their best thoughts on new ways to handle a relatively new "problem" of…

Integrating delivery services: a disruption that can't be ignored

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Meeting this off-premise challenge, driven by the growth of e-commerce, requires a thorough assessment of how the organization manages its delivery orders.

Checkers, Rally's give free delivery thru Sunday to launch Waitr partnership

October 31, 2019

Checkers & Rally's restaurants have partnered with on-demand delivery service, Waitr — which recently acquired another service in Bite Squad — to bring…

4 steps to a successful restaurant delivery strategy

With so many delivery options and so much competition, how can your restaurant create a successful delivery strategy that differentiates you from your…

Presented by FastCasual.com

DoorDash adds plant-based search capability

October 23, 2019

Impossible Foods, creator of the plant-based Impossible Burger, now has a custom cuisine carousel on DoorDash, according to a company press release. It…

A&W is sprouting up a plant-based burger, CEO says on QSRweb podcast

by S.A. Whitehead — Food Editor, Net World Media Group

A&W's turnaround CEO Kevin Bazner goes one-on-one with QSRweb Editor Shelly Whitehead on today's podcast to break some news on the brand's rollout of the…

Survey: QSR customers uncertain about transaction security

October 10, 2019

With an estimated one-third of diner/restaurant interactions now reported to involve some kind of "smart" device, many consumers are worried about the overall…

[WEBINAR]: 30 Days to More Profitable Delivery

Date: Oct 8, 2019 | Time: 2PM | Duration: 1 hour | Learn strategies for decreasing your delivery costs, while increasing sales - Register Now!

Presented by SpeedLine Solutions

Grubhub using partnerships, acquisitions to take on mobile food delivery rivals

October 9, 2019

Grubhub, which continues to trail rival DoorDash in terms of market share, has been relying on partnerships to boost its mobile food delivery business…

'How Chipotle Turned Free Burritos into Lasting Customer Relationships' focus of Oct 24 free webinar

by S.A. Whitehead — Food Editor, Net World Media Group

Basketball and burritos are a pretty unbeatable mix. But when that duo is also paired with digital engagement as Chipotle did last spring, it is even more…

KFC UK/Ireland deploys kitchen automation across 900+ stores

October 8, 2019

In the U.K. and Ireland, KFC is deploying delivery-centered kitchen management software at the chicken giant's 900 locations there after what was defined as "a…

McDonald's, Grubhub expand to New York, Tristate delivery

October 7, 2019

Today, McDonald's USA and Grubhub announced delivery was expanding across New York and the surrounding Tristate area, which follows their partnership…

SpeedLine Introduces SpeedDine Online Ordering App

Pizza and delivery point of sale developer SpeedLine Solutions Inc. recently launched a new online ordering app for restaurants with SpeedDine online ordering.

McDonald's pushes DoorDash with 1M 1-cent Big Macs

October 1, 2019

DoorDash and McDonald's are giving customers a million 1-cent Big Macs and $1 million in cash to celebrate the partnership of the the two companies, which…