Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

COVID-19 pandemic coverage on QSRweb

by S.A. Whitehead — Food Editor, Net World Media Group

We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.

Meeting QSRs' urgent app-based COVID-19 training needs

by S.A. Whitehead — Food Editor, Net World Media Group

QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…

Pathspot raises $6.5M in financing

May 22, 2020

PathSpot, a creator of a hand hygiene management system, has raised $6.5 million in a Series A round led by Valor Siren Ventures I L.P., bringing the company's…

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

Burger King, Popeyes, Tim Hortons North America stores ready for dine-in, CEO says

May 12, 2020

The CEO of Restaurant Brands International Inc., the parent of Burger King, Popeyes and Tim Hortons, has prepared its nearly 15,000 North American stores and…

How to Thrive After Reopening by Harnessing Your Back of House

Are you still managing inventory with spreadsheets? Or scheduling shifts based on half-remembered conversations? This guide talks about why taking full…

Presented by SynergySuite

McDonald's owner/operator relays lessons learned from pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

The rigors of business in a pandemic-ridden world have given restaurateurs a run for their money. But there have also been invaluable lessons learned through…

COVID-19 liability protection for restaurateurs + Edible Brands' new QSR

by S.A. Whitehead — Food Editor, Net World Media Group

Is your brand making the moves now to prevent COVID-19-related liability claims later? Today's podcast features two Messner Reeves LLP attorneys' expert…

McDonald's, Taco Bell, Dunkin' all amp up COVID-19 protection measures

April 13, 2020

Three major QSR brands are stepping up their COVID-19 precautionary measures and adding employee protective gear and other items, beginning with McDonald's. In…

New protocol, food safety tools audit restaurant COVID-19 practices

April 1, 2020

Steritech, a North Carolina-based food safety and pest control firm, a launched two new COVID-19 check services that can be operated virtually to ensure…

Burger King, Popeyes, Tim Hortons company CEO lays out COVID-19 response

Restaurant Brands International CEO Jose Cil sent an information-filled letter to the system, media and investors to provide a look at the many levels the…

Webinar to offer guidance on controlling COVID-19 in food facilities

March 26, 2020

During a free webinar at 12:30 p.m. ET Friday, former FDA Chief Medical Officer David Acheson will update the food industry on ways to control the coronavirus…

Yelp findings show consumer interests in pandemic-stricken US

March 25, 2020

Yelp released its Coronavirus Economic Impact Report that shows some consumer trends developing amidst the nation's fight against COVID-19 infections…

The Big Shift: Transition to 'delivery only' tough, but potentially lifesaving

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic that has now got the U.S. restaurant industry in a stranglehold is forcing many brands to delivery-only operations, which not only is requiring…

Adapting to the new normal: Vendors offer free services to restaurant operators

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant operators are scurrying to completely revamp operations to meet the needs of a more or less "locked-in" customer through delivery, drive-thru and…

FDA hosting food stakeholder call-in this afternoon

March 18, 2020

The U.S. Food and Drug Administration is hosting a call today for foodservice providers to learn how the government agency is responding to their concerns…

McDonald's, Wendy's CEOs outline brands' pandemic responses

March 17, 2020

McDonald's and Wendy's have released CEO statements around each brand's response to the COVID-19 pandemic, including closing in-store dining at McDonald's…

Dunkin' cuts hours, removes store seating in response to virus

March 17, 2020

Dunkin' has announced its measures related to the pandemic and its related mandates nationwide. Dunkin' CEO Dave Hoffmann said in a statement Monday that its…

White Castle's pandemic response shows QSR strains amid dine-in closings

by S.A. Whitehead — Food Editor, Net World Media Group

With five states closing in-restaurant dining, we talk to one QSR affected by the closures in response to the pandemic and how it's affecting operations for…