Leadership News & Media
What QSRs stand to gain (or lose) by taking a stand
by S.A. Whitehead — Food Editor, Net World Media Group
This year — more than most — there are plenty of issues up for debate, and many brands are choosing sides. New research shows this act of social…
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Chick-fil-A CEO says most whites 'oblivious' to racism, must repent for it
June 19, 2020
Chick-fil-A CEO Dan Cathy spoke out about racism, recently, imploring "white Christians" to repent for racism and fight for their black "brothers and sisters,…
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Former Blaze Pizza exec named Yoshinoya CMO amid brand's digital expansion
June 18, 2020
Kim Freer, Blaze Pizza's former VP of Brand Marketing, has moved into the CMO's office at Yoshinoya America. The brand said she brings a level of expertise in…
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Is Subway's problem bigger than a footlong?
by S.A. Whitehead — Food Editor, Net World Media Group
The North American Association of Subway Franchisees — representing thousands of U.S. franchisees — said its survey of members showed that 75% of those…
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Edible promotes pair to operations leadership
June 17, 2020
Edible has expanded its operations team by promoting two in-house executives to what the brand sees as key operating roles moving forward. Former Executive…
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Jack in the Box posts same-store sales gain, intros new CEO
June 11, 2020
Jack in the Box said same-store sales rose 5% through the first eight weeks of its third fiscal quarter, ended June 7, according to a news release. The full…
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Expert preparation tips for QSR boycotts, vitriol in presidential election year
by S.A. Whitehead — Food Editor, Net World Media Group
The boycott of Wendy's that ensued after the online "pile-on" under the hashtag #Wendysisoverparty, could happen to any QSR, but these three marketing and…
read nowWendy's, Taco Bell leaders stress brands' support for black community
June 9, 2020
Wendy's said it is engaging with a newly formed company advisory group of black leaders and other individuals at the chain to "identify and prioritize the…
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Former Focus Brands exec named Global Franchise Group CFO
June 8, 2020
Former Focus Brands accounting executive Sam Patterson has moved into the CFO's job at Global Franchise Group, the franchisor for Hot Dog on a Stick, Great…
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Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems
by S.A. Whitehead — Food Editor, Net World Media Group
For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…
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Former IHOP CIO takes on same role at Casey's General Stores
June 2, 2020
Casey's General Stores Inc. has named Adrian Butler, former CIO at IHOP parent, Dine Brands Global, as the convenience store company's CIO, in a newly created…
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Meeting QSRs' urgent app-based COVID-19 training needs
by S.A. Whitehead — Food Editor, Net World Media Group
QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…
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Dunkin' Brands names vice president, managing counsel
May 19, 2020
Dunkin' Brands, the parent company of Dunkin' and Baskin-Robbins, has promoted Ryan Schaffer to vice president and managing counsel. Schaffer will lead a team…
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Subway's take on getting back to dine-in
by S.A. Whitehead — Food Editor, Net World Media Group
Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.
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Burger King, Popeyes, Tim Hortons North America stores ready for dine-in, CEO says
May 12, 2020
The CEO of Restaurant Brands International Inc., the parent of Burger King, Popeyes and Tim Hortons, has prepared its nearly 15,000 North American stores and…
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Golden Chick president promises 500 stores, Netsurion on speeding up contactless pickup
by S.A. Whitehead — Food Editor, Net World Media Group
Although just 189-stores in size now, Golden Chick is planning a lot of hatchlings for the future, with a goal of 500 stores nationally by 2030, according to…
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Top online COVID-19 coverage for QSRs: From borrowing options to menu must-haves
by S.A. Whitehead — Food Editor, Net World Media Group
Need guidance on how to get a loan without the help of a traditional bank? Wondering about your QSR's coffee sales in a pandemic-wary world? This review of…
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Freddy's tackles 'hospitality through a speakerphone' + lawfirm unravels confusion surrounding stimulus funds
by S.A. Whitehead — Food Editor, Net World Media Group
Freddy's Co-founder and COO Scott Redler discusses the challenge of customer service via drive-thru and delivery. Then, Messner Reeves attorneys Rachel Farr…
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Nathan's Famous tech transformation: Serving customers 'where, when and how' they want it
by S.A. Whitehead — Food Editor, Net World Media Group
After a solid 102 years in existence, Nathan's Famous — one of the few U.S. brands around for the last pandemic in 1918 — has made a timely tech transformation…
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McDonald's owner/operator relays lessons learned from pandemic
by S.A. Whitehead — Food Editor, Net World Media Group
The rigors of business in a pandemic-ridden world have given restaurateurs a run for their money. But there have also been invaluable lessons learned through…
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