A look at the 'customer driven' features behind Jersey Mike's mobile app

by Alicia Kelso — Editor, QSRWeb.com

Loyalty and online orders have grown steadily since the app's launch in the fall, and more features are expected soon.

April Fool's: Restaurant brands get in on the fun

by Cherryh Cansler — Publisher, FastCasual.com

Restaurant brands 'launch' clear coffee, a kale shake and an edible pizza box.

WFF 2014: A view from the top

by Cherryh Cansler — Publisher, FastCasual.com

Get a look at what happened at the 2014 WFF's Leadership Conference.

How defining customer segments can help you maximize revenues

With new customers, you get one chance to make a good impression and get them to come back frequently.

Sonic's plan for differentiation: Chocolate jalapeno shakes and interactive screens

by Alicia Kelso — Editor, QSRWeb.com

The Point of Personalized Service initiative will boost customer experience, drive sales and profitability, CEO says.

Taco Bell creates quite a brand buzz with 'breakfast phones'

by Alicia Kelso — Editor, QSRWeb.com

Ahead of the breakfast launch, 1,000 fans received phones calling/texting with missions to encourage social sharing.

How Dunkin' Donuts keeps operations simple with fast LTO pace

by Alicia Kelso — Editor, QSRWeb.com

Involving franchisees in the rollout process from concept to launch is "crucial" to the brand's success.

Starbucks takes a jab at QSR coffee competitors

by Alicia Kelso — Editor, QSRWeb.com

Starbucks continues to lead in the mobile space, with 14 percent of in-store transactions coming from its payment app.

Burger King rolling out mobile payment app systemwide

by Alicia Kelso — Editor, QSRWeb.com

The app, developed by Tillster, will include the ability to pre-order, as well as coupons and nutritional information.

Pilot program created to 'look through the eyes of a McDonald's millennial'

by Alicia Kelso — Editor, QSRWeb.com

McDonald's Philadelphia will tap into members' opinions on both the brand and the value and quality of menu items.

Krispy Kreme bets on smaller model, retail coffee platform

by Alicia Kelso — Editor, QSRWeb.com

More franchisees are committing to the smaller shop model, which has been performing above expectations.

Dunkin's loyalty program driving frequency and ticket

by Alicia Kelso — Editor, QSRWeb.com

To keep operations running with a busy LTO schedule, Dunkin' scores each product on a 10-point complexity metric.

Baskin-Robbins' TV campaigns score big with consumers

by Alicia Kelso — Editor, QSRWeb.com

Pizza Hut also remained at the top of the pack despite an agency change.

Leveraging your website to grow your restaurant brand

Make your site as visible as possible through free mapping services, such as Google Places.

Amidst sales slump, McDonald's shifts focus to breakfast

by Alicia Kelso — Editor, QSRWeb.com

The QSR segment experienced a 4-percent increase in breakfast traffic within the past year.

How to protect your restaurant from online attacks

by Alicia Kelso — Editor, QSRWeb.com

Develop a 'neutralizer' mechanism that allows you to not take negative comments or reviews personally.

Seafood opportunities abound in the QSR space

by Alicia Kelso — Editor, QSRWeb.com

There are a few reasons behind the seafood surge — sustainability, value and health and wellness trends.

Popeyes' new unit sales are 30% higher than system average

by Alicia Kelso — Editor, QSRWeb.com

Popeyes is working on back-of-the-house systems upgrades that give franchisees more control and yield better margins.

Tim Hortons unifying POS system for pre-order, pre-pay platform

by Alicia Kelso — Editor, QSRWeb.com

The brand is testing a soup and sandwich station, which has yielded a 50-percent greater throughput.

Tim Hortons CEO: Intensity of QSR environment unlike anything in past 40 years

by Alicia Kelso — Editor, QSRWeb.com

The brand considers the U.S. a 'must-win' market with plans to add 300 restaurants by 2018.