Are your employees lying to you?

by Cherryh Cansler — Publisher, FastCasual.com

Certain verbal cues and body language behaviors can give away liars.

How Dunkin' Donuts keeps operations simple with fast LTO pace

by Alicia Kelso — Editor, QSRWeb.com

Involving franchisees in the rollout process from concept to launch is "crucial" to the brand's success.

Wave of class action suits brought against McDonald's for wage theft

by Alicia Kelso — Editor, QSRWeb.com

One of the most egregious accusations involves software monitoring of labor costs in real-time.

Dunkin's loyalty program driving frequency and ticket

by Alicia Kelso — Editor, QSRWeb.com

To keep operations running with a busy LTO schedule, Dunkin' scores each product on a 10-point complexity metric.

Amidst sales slump, McDonald's shifts focus to breakfast

by Alicia Kelso — Editor, QSRWeb.com

The QSR segment experienced a 4-percent increase in breakfast traffic within the past year.

Food costs continue to elude stability

by Alicia Kelso — Editor, QSRWeb.com

Droughts, livestock viruses and thinner herds are all affecting center-of-the-plate pricing.

Keeping the 'quick' in quick-service with mobile POS technology

Speed of service is the No. 2 reason (behind price) consumers seek out a QSR brand.  

Popeyes' new unit sales are 30% higher than system average

by Alicia Kelso — Editor, QSRWeb.com

Popeyes is working on back-of-the-house systems upgrades that give franchisees more control and yield better margins.

Tim Hortons unifying POS system for pre-order, pre-pay platform

by Alicia Kelso — Editor, QSRWeb.com

The brand is testing a soup and sandwich station, which has yielded a 50-percent greater throughput.

Tim Hortons CEO: Intensity of QSR environment unlike anything in past 40 years

by Alicia Kelso — Editor, QSRWeb.com

The brand considers the U.S. a 'must-win' market with plans to add 300 restaurants by 2018.

Restaurant CEOs: You must spend more to make more

by Cherryh Cansler — Publisher, FastCasual.com

The first three months in business can determine the next three years of sales; training is critical.

Taco Bell plans to 'reinvent' QSR breakfast experience

by Alicia Kelso — Editor, QSRWeb.com

The brand will launch its morning daypart nationwide on March 27 with its largest marketing campaign ever.

Obamacare delays lessen impact on restaurant operators

by Alicia Kelso — Editor, QSRWeb.com

The NRA's EVP of Policy and Government Affairs provides an update, including an impending ruling on the FTE definition.

Tim Hortons jumps into loyalty, single-serve retail

by Alicia Kelso — Editor, QSRWeb.com

Canadian system drops Cold Stone cobranding as part of simplification effort.

The kitchen's open: Consumers influencing restaurant design

by Alicia Kelso — Editor, QSRWeb.com

Consumers now want to see their food being made and who is making it; it gives them a comfort level.

3 tips for selling your restaurant in 2014

Having your financial documents organized and up-to-date shows potential buyers you're on top of things.

Burger King on solid ground after slowing pace of product launches

by Alicia Kelso — Editor, QSRWeb.com

The company is on track to have 40 percent of its restaurants in the modern image by the end of 2015.

The scoop on ice cream catering: How to get involved

by Alicia Kelso — Editor, QSRWeb.com

Panelists suggest starting small and going after high-volume events and corporate functions.

Key elements to opening a successful restaurant

by Alicia Kelso — Editor, QSRWeb.com

World champion pizza maker and international restaurateur says it's important to be different, fresh and creative.

Restaurateur: Valued associates will take care of the customer

by Alicia Kelso — Editor, QSRWeb.com

Cameron Mitchell says the answer to any question is always 'yes.'