A look at QSR August 2012 product launches

by Alicia Kelso — Editor, QSRWeb.com

Chicken innovations were popular during the month.

Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

Reaching more customers through digital technology

by Valerie Killifer — senior editor, NetWorld Alliance

A Q&A with Noah Glass, founder and CEO of online ordering firm OLO, on the new digital customer and the technology driving their dining experiences.

Time for QSRs to adopt an omnichannel customer engagement strategy

by Christopher Hall — writer, self

Today's selling environment calls for an omnichannel strategy that cuts across digital signage to mobile to online media and is consistent with the in-store…

Foodservice habits of the college Millennial becoming clear

by Alicia Kelso — Editor, QSRWeb.com

Culinary preferences, such as meatless and global cuisines should influence industry for a long time.

Krispy Kreme aims to create more doughnut occasions

by Alicia Kelso — Editor, QSRWeb.com

Company will also continue to ramp up specialty beverage platform.

Rita's, Bojangles among fastest growing U.S. companies

by Alicia Kelso — Editor, QSRWeb.com

Inc.'s Top 500 list's food and beverage category dominated by fast casual brands.

McDonald's takes the lead in clarifying normal portion sizes

Giving consumers the tools to make informed decisions, with a little work to reorganize menus and product offerings, will be more successful than limiting…

What works for Subway's top media agency

by Alicia Kelso — Editor, QSRWeb.com

Summit Group Communications has stuck to Subway's health, indulgence and value messaging pillars.

Popeyes sales growth outpacing QSR category by 3 percent

by Alicia Kelso — Editor, QSRWeb.com

Company expects approximately one-third of its domestic system to be reimaged by the end of the year.

Dunkin' Donuts unveils mobile app for payment and gifting

by Alicia Kelso — Editor, QSRWeb.com

Platform includes nutritional information, social media connector and restaurant locator.

QSRs upgrading to keep pace with fast casual growth

by Alicia Kelso — Editor, QSRWeb.com

Segment lines blurring as QSRs remodel and fast casuals add drive-thrus.

Tim Hortons jumps into single-serve coffee market

by Alicia Kelso — Editor, QSRWeb.com

WiFi access, digital menu boards, double drive-thrus all part of current strategy.

Jack in the Box customer experience initiatives paying off

by Alicia Kelso — Editor, QSRWeb.com

Company signs agreement to outsource distribution business.

Wendy's to increase focus on Hispanic market, morning daypart

by Alicia Kelso — Editor, QSRWeb.com

Company experiences second quarter same-store sales increase of 3.2 percent.

Different approaches taken to navigate rising food costs

by Valerie Killifer — senior editor, NetWorld Alliance

Fast casuals have relied on menu price increases, while QSRs shift focus to value proposition.

Podcast: Chick-fil-A just one example of brands becoming more political

by James Bickers — Editor, Networld Alliance

Retail experts weigh in on social media's influence on companies' political transparency.

Menu, marketing overhauls boost Burger King profits

by Alicia Kelso — Editor, QSRWeb.com

Second quarter yields positive sales, international momentum.

Vending innovations pose threat to QSR segment

by Alicia Kelso — Editor, QSRWeb.com

Tech advances help machines evolve from candy-filled office staples to fresh pizza providers.

Restaurant chains get into the Olympic spirit

by Alicia Kelso — Editor, QSRWeb.com

Brands using Facebook to offer promotions, engage fans.