Commentary: Keep the bathroom clean or risk losing customers

You may have the cleanest kitchen and best food in the city, but if the bathroom is dirty, customers won't think favorably of your operation.

How Wendy's dethroned The King

by Alicia Kelso — Editor, QSRWeb.com

Burger King's identity crisis in 2008 and the commensurate sales slide left the chain vulnerable for a revolution.

Restaurant industry has strong showing in Entrepreneur's top franchise rankings

by Alicia Kelso — Editor, QSRWeb.com

Magazine's annual rankings of top franchised companies weigh stability, growth rate, size of the system, startup costs and more.

Commentary: 10 restaurant marketing tips for 2012

Creating engaging, informative communications for your guests and keeping them involved with your brand online and off, is what we call the "new enhanced…

QSRweb.com's Top 10 stories of 2011

by Alicia Kelso — Editor, QSRWeb.com

Product upgrades, restaurant overhauls on the menu this year.

Carl's Jr. expands turkey burger line, CKE's Q3 sales up

by Alicia Kelso — Editor, QSRWeb.com

Another New Zealand franchisee on board for Carl's Jr. expansion.

Webinar: Digital drive-thru menu boards maximize messaging

by Alicia Kelso — Editor, QSRWeb.com

As more QSRs explore digital technology, there are key considerations to keep in mind.

Study: QSRs respond to toy ban by moving healthier meals into spotlight

by Alicia Kelso — Editor, QSRWeb.com

Research following the Santa Clara, Calif., ordinance finds no new or reformulated menu rollouts.

Beverage innovation becoming a necessity

by Alicia Kelso — Editor, QSRWeb.com

A Q&A with one of the leading specialty beverage experts in the restaurant industry.

Jack in the Box testing Google Wallet platform

by Alicia Kelso — Editor, QSRWeb.com

Mobile payment technology currently available at 35 restaurants.

Commentary: A conflicted view about food stamps at QSRs

The power and generosity of the food industry can help alleviate hunger locally.

Jack in the Box upgrading its burger line

by Alicia Kelso — Editor, QSRWeb.com

Chain jumping into increasingly heated "better burger" space.

QSRs providing Thanksgiving meals, promotions

by Alicia Kelso — Editor, QSRWeb.com

NRA estimates 14 million Americans will visit a restaurant for holiday meal.

American cuisine gaining relavance

When ordering Italian, Mexican and Chinese, consumers are most often experiencing Americanized versions of these cuisines.

Commentary: First impressions still count for new customers

The number of customers who tried a new QSR/Fast Casual restaurant so far this year has increased by 8 percent from 2010.

Restaurant menus featuring more pork

by Alicia Kelso — Editor, QSRWeb.com

Rising cost of beef a factor in pork's popularity.

Restaurants recruiting more veterans with franchise discounts

by Alicia Kelso — Editor, QSRWeb.com

Operations-based business model is a good fit for those with military backgrounds.

Earnings call: Wendy's gears up for 'mid-tier' burger launch

by Alicia Kelso — Editor, QSRWeb.com

Third quarter takes a hit from Arby's sale; however revenues and transactions up.

Burger King's new Crown Program enhances family mealtime

by Alicia Kelso — Editor, QSRWeb.com

BKC establishes fund to support various charities.

TCBY CEO discusses the company's continued evolution

by Alicia Kelso — Editor, QSRWeb.com

Chain creates consumer insight team to stay ahead of busy segment.