Evaluating the necessity of self-service technology

Critics put down self-service in the QSR and fast casual segments, but those who have adopted self-service are finding success.

Carl's Jr. taps new PAR EverServ for POS solution

by Alicia Kelso — Editor, QSRWeb.com

Carl’s Jr. has implemented a POS solution featuring PAR EverServ QSR software, running on PAR EverServ 6000 terminals.

Healthy incentive: High-impact loyalty programs still uncommon at QSRs

by Alicia Kelso — Editor, QSRWeb.com

Technology advances and centralized software may encourage more operators to offer customer benefits.

Subway franchisees offering a car's-eye view

by Alicia Kelso — Editor, QSRWeb.com

Some Subway restaurant owners get innovative with the drive-thru concept.

QSRs find multiple uses for the iPad

While there are plenty of detractors, a number of experts see unlimited possibilities for the device.

Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

NRA Show 2010: Attendance up 11%

While still below the 71,000 who attended the show in 2008, the increase over 2009 is a good sign.

How to sidestep the five pitfalls of recession recovery

by Lori Walderich — CMO, Top That! Pizza

A branding expert offers insights on how brands can avoid the mistakes the "other guys" make.

How to sidestep the five pitfalls of recession recovery

by Lori Walderich — CMO, Top That! Pizza

A branding expert offers insights on how brands can avoid the mistakes the "other guys" make.

Forecasting: McDonald's quest for beverage domination

The burger giant will succeed with its barbell beverage strategy. What does this mean for competitors?

Forecasting: McDonald's quest for beverage domination

The burger giant will succeed with its barbell beverage strategy. What does this mean for competitors?

McDonald's top manager succeeds by focusing on people

Norma Hernandez was named one of 141 of the company's best managers this year. Here's a look at how she got there.

McDonald's top manager succeeds by focusing on people

Norma Hernandez was named one of 141 of the company's best managers this year. Here's a look at how she got there.

NRA Show 2010: 5 stops on your show tour

This year's show takes an in-depth look at the issues and trends impacting restaurant operators. QSRweb.com picks the ones you must see.

NRA Show 2010: 5 stops on your show tour

This year's show takes an in-depth look at the issues and trends impacting restaurant operators. QSRweb.com picks the ones you must see.

Popeyes franchisee says incentive program pays off

The company rewards its top-performing GM with a new car, but the results continue long after the giveaway.

Popeyes franchisee says incentive program pays off

The company rewards its top-performing GM with a new car, but the results continue long after the giveaway.

Popeyes: Improving the experience

With a focus on customer service and speeding up drive-thru times, the chicken chain ended 2009 in the sweet spot.

Popeyes: Improving the experience

With a focus on customer service and speeding up drive-thru times, the chicken chain ended 2009 in the sweet spot.

NexCen Brands: On the way back

The multi-branded franchisor was close to insolvency but has made the turnaround and proven its business model, execs say.