Poor employee feedback leads to poor customer service

If you establish a system, perhaps weekly, to keep track of your employees' feedback, it proves that you care.

Restaurants sign up for new cause-based mobile app

March 13, 2012

A handful of restaurants have signed up for ValuedPatron Marketing Services LLC's new Eat-A-Bite, Give-A-Bit smartphone application that helps patrons and…

Mintel: 2012 restaurant economic prospects look positive

March 13, 2012

Interest in where food comes from, as well as changes in restaurant spending will both be driving the foodservice rollercoaster in 2012, according to market…

Popeyes, Domino's operator adds Golden Corral to portfolio

March 13, 2012

Frisch's Restaurants Inc. announced that it has entered into an asset purchase agreement with NRD Holdings LLC (NRD) for the sale of substantially all of its…

More consumers heading to restaurants for a snack

March 13, 2012

Consumers are snacking significantly more now than they were two years ago. Almost half (48 percent) of consumers polled say they're now snacking at least…

Solo Cup unveils Trophy Plus for both hot and cold applications

March 12, 2012

A dual-temperature insulated cup with better rigidity and enhanced glossy appearance is being launched by Solo Foodservice to help operators boost beverage…

Flavor Flav opens House of Flavor QSR in Vegas

March 12, 2012

Rapper and reality TV star Flavor Flav will open his House of Flavor on March 15 in Las Vegas.

McDonald's adds pastries to breakfast menu in New England

March 12, 2012

McDonald's has expanded its breakfast menu in some restaurants throughout the New England region to include bakery items such as mini vanilla scones, banana…

Dunkin' Donuts introduces St. Patrick's Day offerings

March 12, 2012

Just in time for St. Patrick's Day, Dunkin' Donuts has rolled out a new Lucky Mint Donut and Green Shamrock Donut. The Lucky Mint is a glazed chocolate cake…

Good Times raises $42K for diabetes research

March 12, 2012

Colorado-based Good Times Restaurants Inc. has just completed its fifth year of fundraising efforts for the Juvenile Diabetes Reserach Foundation (JDRF), which…

Fro.Zen.Yo adds eight stores in DC region

March 9, 2012

Fro.zen.yo has announced that eight new stores will be developed in the Washington D.C., metropolitan region.

Krispy Kreme UK creates new recruitment process

March 9, 2012

Krispy Kreme Doughnuts has announced details of a new UK recruitment operation that will involve a comprehensive selection and assessment process.

McDonald's perception rises among parents

March 9, 2012

McDonald's just matched its best perception numbers with parents since the beginning of 2008, according to YouGov BrandIndex.

Popeyes to accelerate unit reimaging

by Alicia Kelso — Editor, QSRWeb.com

Company adds leadership development to strategic plan.

McDonald's to debut 'Extra Value Meal' this month

March 8, 2012

By the end of March, McDonald's will have an "Extra Value Menu" in place, featuring popular items such as a 20-piece chicken McNuggets, double cheeseburgers…

Taco Bell's biggest product launch ever includes huge marketing push

March 8, 2012

Taco Bell fans around the country burned the midnight oil today in anticipation of the chain's Doritos Locos Tacos debut. The company is calling the new taco …

Global Franchise Group names new development officer

March 8, 2012

John Barber has been named as the new chief development officer for Global Franchise Group, parent company of Great American Cookies, Marble Slap Creamery…

Dairy Queen adds 34 new markets in 2011

March 8, 2012

International Dairy Queen Inc., part of Berkshire Hathaway, opened 272 new DQ Grill & Chill, Dairy Queen, DQ Orange Julius and Orange Julius locations in…

Tim Hortons plans continued North American expansion

March 7, 2012

There are currently 3,295 Tim Hortons locations in Canada, and 714 in the U.S. Paul House, executive chairman, CEO and president, told attendees at the Raymond…

Bojangles' celebrates new Alabama location

March 7, 2012

New Generation Foods LLC celebrated the opening of Huntsville, Ala.'s new Bojangles' unit, located on North Memorial Parkway, with a $25 gift card giveaway…