More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

Subway marks 1,000th unit in Asia

June 6, 2011

The Subway chain has reached several milestones over the past few months, including the most recent opening of its 1,000th store in Asia.

Bojangles' reaches milestone, plans further expansion

June 6, 2011

Bojangles' is opening its 500th restaurant today in Surf City, N.C. The chain, which first opened in 1977, now operates in 10 states and Washington, D.C.

Krispy Kreme switching to cage-free eggs

June 6, 2011

Feeling heat from the Humane Society of the United States (HSUS), Krispy Kreme will soon switch its food supply chain to include cage-free eggs.

Dunkin' Donuts' franchisees cited for child labor violations

June 6, 2011

Four Massachusetts Dunkin' Donuts' franchisees have been ordered to pay more than $13,000 in fines after the state attorney general cited them for child labor…

NRA: Restaurants to boost summer employment numbers

June 6, 2011

Restaurants are expected to add 425,000 jobs this summer season, a 4.6 percent increase over the March 2011 employment level, according to National Restaurant…

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

Cultivating innovation for the customer's benefit

by Rob Connelly

The key to valuable innovation – and ultimately success is commitment, which begins with asking the right questions.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

Tim Hortons agrees on $5.7 million severance for outgoing CEO

June 5, 2011

Oakville, Ontario-based Tim Hortons Inc. has reached an agreement with Don Schroeder, former president and CEO who departed the company at the end of May.

Church’s Chicken names new chief development officer

June 5, 2011

Church's Chicken has named Pedro Voyer as its new global chief development officer. Voyer's responsibilities include franchising, international and domestic…

Arcos Dorados adds independent board director

June 5, 2011

Arcos Dorados Holdings Inc., the world's largest McDonald's franchisee, has appointed Jose Alberto Velez, chief executive officer of Cementos Argos S.A., as an…

Ralph Lauren's daughter grasps candy innovation

by Darrel Suderman — President, Food Technical Consulting

By merging fashion, art and pop candy culture, Dylan Lauren has brought a new creative energy to the candy segment of the food industry.

Dunkin’ Donuts signs four-unit deal in Alabama

June 2, 2011

Dunkin' Donuts has signed a multiunit store development agreement with Harrison Kwan for four new restaurants in Montgomery, Ala. The first restaurant will…

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Benefits of Smart Inventory Management

Computerizing records, maintaining accuracy and simplifying ordering can save a restaurant time and money.

Papa Murphy's taps Wendy’s veteran as president

June 1, 2011

Papa Murphy's International has named Ken Calwell as its new president effective June 6. He will report to John Barr, chairman and CEO.

Rita’s Italian Ice teams up with Alex’s Lemonade Stand Foundation

June 1, 2011

Rita's Italian Ice has announced its sixth annual partnership with Alex's Lemonade Stand Foundation (ALSF) to raise funds for pediatric cancer research through…

21-unit Captain D’s franchisee files for bankruptcy

June 1, 2011

Sonfish LLC, a Captain D's franchisee with 21 units in Tennessee, Arkansas and Mississippi, has filed for Chapter 11 bankruptcy protection.

Panda Express launches tornado assistance campaign

June 1, 2011

Panda Restaurant Group Inc., parent company of Panda Express, has launched a fundraising campaign to assist with disaster relief following the recent tornados…