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Operations News & Media

AFC Enterprises reports 6 percent profit

August 18, 2010

AFC Enterprises Inc., the umbrella company of Popeye's Louisiana Kitchen, has reported a same-store boost in the second quarter 2010, which ended July 11. Much…

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Concordia Group and Avizent Risk partner up to offer risk solutions

August 16, 2010

Concordis Group, Inc., a financial holding company, and Avizent Risk announced a partnership to provide alternative risk solutions for restaurant franchisees…

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Healthy incentive: High-impact loyalty programs still uncommon at QSRs

by Alicia Kelso — Editor, QSRWeb.com

Technology advances and centralized software may encourage more operators to offer customer benefits.

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El Pollo Loco CEO flies the coop for Red Robin job

August 12, 2010

Steve Carley, president and CEO of El Pollo Loco Inc., has submitted his resignation with the company to join Red Robin Gourmet Burgers Inc., based out of…

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McLane Foodservice chosen for supply chain services at Jack in the Box

August 11, 2010

About 160 franchised Jack in the Box restaurants will rely on McClane Foodservice for its supply chain services. These Jack in the Box franchisees are…

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Wendy's/Arby's Group earnings continue to fall

August 11, 2010

Sales at Wendy's/Arby's Group, Inc. continued to decline in the second quarter, however the company remains optimistic that its turnaround efforts are taking…

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Subway franchisees offering a car's-eye view

by Alicia Kelso — Editor, QSRWeb.com

Some Subway restaurant owners get innovative with the drive-thru concept.

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QSR breakfasts mostly resistant to inflation

August 9, 2010

As more quick-service restuarants join the breakfast club, a 2010 study by Intellaprice finds that most operators are conservative with their price points.

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Subway implements Online B2B Marketplace

August 5, 2010

Subway restaurant chain has implemented the MarketPlace365 virtual tradeshow platform with more than 100 food, beverage and service providers participating.

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Nathan's Famous, Inc. continues revenue growth

August 5, 2010

Nathan's Famous, Inc. reported another net income increase in the first quarter of its 2011 fiscal year ending June 27. Net income increased by 6.2 percent…

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British and Irish McDonald's customers can now go cashless

August 3, 2010

Catering to an increase in credit and debit card usage, IBM and McDonald's have agreed to a 3-year partnership to provide a new cashless payment system for…

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White Castle names executive vice president

July 27, 2010

The "Slider" doesn't fall too far from the tree. White Castle System, Inc. has promoted Dave Rife to assistant vice president.

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Doing food safety 'til the cows come home

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

From the second I walked through the front entrance, I noticed a difference. Maybe it was the warm, sincere greeting at the front desk or the quick tour and…

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SEC clears NexCen Brands

July 14, 2010

The Division of Enforcement of the Securities and Exchange Commission has notified NexCen Brands Inc., parent company of two retail brands and five…

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Dunkin’ Donuts partners with SysAid Technologies Ltd.

July 13, 2010

Dunkin’ Donuts has started to implement SysAid IT – an internal helpdesk platform – to transform its IT department. The platform, developed by SysAid…

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Suit claiming KFC coupon fraud moves forward

July 12, 2010

KFC hoped to generate a strong trial for its grilled chicken in May 2009 when it partnered with Oprah Winfrey for a downloadable coupon offer for a free meal.

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Mr. Goodcents, Grandy's parent each name new CEO

July 12, 2010

Two regional chains — sandwich brand Mr. Goodcents Subs and Pastas and chicken brand Grandy's — have named new chief executives this week, each pulling in…

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Krispy Kreme opens two more neighborhood shops

July 11, 2010

Krispy Kreme is moving forward with its expansion strategy of opening its smaller neighborhood shops with two new stores. Earlier this month, the company…

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QSRs find multiple uses for the iPad

While there are plenty of detractors, a number of experts see unlimited possibilities for the device.

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Illinois Subway stores struggle to regain trust after salmonella outbreak

July 5, 2010

The nearly 50 Subway stores in central and northern Illinois that were part of an outbreak of a rare strain of salmonella are struggling to win customers back…

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