'They might run somebody over': Humans sound-off on fast food robots

by S.A. Whitehead — Food Editor, Net World Media Group

A number of QSR brands have already started on their path to robotic futures and customers' themselves feel fast food robots are an inevitability. But…

Pivoting to meet immediate demands while planning for the future

Restaurants, retailers and pretty much every business enterprise are facing a slew of challenges in light of the COVID-19 pandemic. Hear how Adobe industry…

How self-service can make restaurants omnichannel retailers

by Ben Wheeler — President, KioskGUY.COM

Fully opted-in loyal restaurant customers would jump at the chance to get their order started long before they wait to get to a speaker box. Self-service…

Top online COVID-19 coverage for QSRs: From borrowing options to menu must-haves

by S.A. Whitehead — Food Editor, Net World Media Group

Need guidance on how to get a loan without the help of a traditional bank? Wondering about your QSR's coffee sales in a pandemic-wary world? This review of…

Nathan's Famous tech transformation: Serving customers 'where, when and how' they want it

by S.A. Whitehead — Food Editor, Net World Media Group

After a solid 102 years in existence, Nathan's Famous — one of the few U.S. brands around for the last pandemic in 1918 — has made a timely tech transformation…

QSR digital signage strategy: Brand news under wraps, or resource, mostly untapped?

Are QSRs really mining all the potential proverbial "gold" that digital signage can yield when used to its maximum effect? The answer to that remains unclear…

Taco Bell to test restaurant re-dos centered on socializing, tech, games

March 5, 2020

Taco Bell is going to test converting some of its locations into what the brand has dubbed "fast social" restaurants that use tech and other systems to make…

The solo diner ranks tops in U.S. restaurant visits

March 3, 2020

When it comes to who's dining out the single diner is tops when it comes to U.S. restaurant visits.

Taco Bell launches 'Veggie Mode' to simplify kiosk vegetarian ordering

March 3, 2020

Taco Bell said today that beginning March 12, it will add a "Veggie Mode" feature that once again plays up the brand's established connection with vegetarian…

Kim and Kanye buy KFC chicken using kiosk in Paris

February 21, 2020

Self-order kiosks are now being used by Kim Kardashian and Kanye West. The celebrity couple posted themselves on Instagram buying chicken from a KCF kiosk in…

How self-service ordering kiosks are transforming QSRs

While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…

Presented by KioskMarketplace.com

Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

McDonald's adds tech to 'round up' purchases to support Ronald McDonald Houses

by S.A. Whitehead — Food Editor, Net World Media Group

You might call the position McDonald's recently found itself in something like "When the need-meeter needs help." Donations have been way down for Ronald…

How automation can solve restaurant labor problems

High turnover is a lot for restaurant owners and managers to combat, but there is hope, and the answer lies in automation.

Presented by FastCasual.com

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Survey: QSR customers uncertain about transaction security

October 10, 2019

With an estimated one-third of diner/restaurant interactions now reported to involve some kind of "smart" device, many consumers are worried about the overall…

McDonald's launches world's 1st voice-initiated job applications

by S.A. Whitehead — Food Editor, Net World Media Group

Can applying for a fast food job be as easy as getting a drive-thru meal? McDonald's thinks so, as it launches the first voice-initiated job application…

Why Self-Order Kiosks aren’t Job-Killers

Instead of being a way to reduce the need for hourly workers, self-order kiosks can drive a need for more workers thanks to increased sales.

McDonald's adds to tech arsenal with conversational tech acquisition

September 10, 2019

McDonald's Corporation said today it will acquire voice-based conversational tech company, Apprente, adding to its growing toolkit of customer-facing tech…

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